# Freshdesk vs ServiceDeskPlus MSP | Cloud

The clearest difference is update cadence: Freshdesk at weekly against ServiceDeskPlus MSP | Cloud's every 3 weeks. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshdesk ships an update weekly, ServiceDeskPlus MSP | Cloud every 3 weeks. Both last shipped on September 23, 2026.

## The numbers

| Metric | Freshdesk | ServiceDeskPlus MSP | Cloud |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews)** | — |
| Number of ratings | **3K** | — |
| Positive reviews | 30.3% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 3 weeks |
| Monetization | Freemium | — |
| Size | 137 MB | 185 MB |
| Requires iOS | **15.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Zoho Corporation](https://appshunter.io/developer/388384807) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### ServiceDeskPlus MSP | Cloud

[App page](https://appshunter.io/ios/app/servicedeskplus-msp-cloud/id6739263814)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is ServiceDeskPlus MSP | Cloud free?

ServiceDeskPlus MSP | Cloud is free to download, with no in-app purchases.

### Do Freshdesk or ServiceDeskPlus MSP | Cloud have ads?

Neither Freshdesk nor ServiceDeskPlus MSP | Cloud shows ads.

### Which is updated more often, Freshdesk or ServiceDeskPlus MSP | Cloud?

Freshdesk ships an update weekly, and ServiceDeskPlus MSP | Cloud every 3 weeks. Most recently, Freshdesk was updated on September 23, 2026 and ServiceDeskPlus MSP | Cloud on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*