# Freshdesk vs S.I.C.C

The clearest difference is update cadence: Freshdesk at weekly against S.I.C.C's every 4 months. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshdesk ships an update weekly, S.I.C.C every 4 months. The most recent releases landed on October 23, 2026 and October 5, 2026 respectively.

## The numbers

| Metric | Freshdesk | S.I.C.C |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews)** | — |
| Number of ratings | **3K** | — |
| Positive reviews | 33.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 4 months |
| Monetization | Freemium | — |
| Size | 138 MB | 72 MB |
| Requires iOS | **15.0** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Dealer's Choice, Inc.](https://appshunter.io/developer/449048366) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### S.I.C.C

[App page](https://appshunter.io/ios/app/sicc/id6758287109)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is S.I.C.C free?

S.I.C.C is free to download, with no in-app purchases.

### Do Freshdesk or S.I.C.C have ads?

Neither Freshdesk nor S.I.C.C shows ads.

### Which is updated more often, Freshdesk or S.I.C.C?

Freshdesk ships an update weekly, and S.I.C.C every 4 months. Most recently, Freshdesk was updated on October 23, 2026 and S.I.C.C on October 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*