# Freshdesk vs BigRadar Inbox

Freshdesk and BigRadar Inbox are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshdesk ships an update weekly, BigRadar Inbox every 10 days. The most recent releases landed on October 23, 2026 and October 14, 2026 respectively.

## The numbers

| Metric | Freshdesk | BigRadar Inbox |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews)** | — |
| Number of ratings | **3K** | — |
| Positive reviews | 33.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 10 days |
| Monetization | Freemium | — |
| Size | 138 MB | 48 MB |
| Requires iOS | **15.0** | 16.4 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Tinycode Technologies Private Limited](https://appshunter.io/developer/1423571141) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### BigRadar Inbox

[App page](https://appshunter.io/ios/app/bigradar-inbox/id6790409346)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is BigRadar Inbox free?

BigRadar Inbox is free to download, with no in-app purchases.

### Do Freshdesk or BigRadar Inbox have ads?

Neither Freshdesk nor BigRadar Inbox shows ads.

### Which is updated more often, Freshdesk or BigRadar Inbox?

Freshdesk ships an update weekly, and BigRadar Inbox every 10 days. Most recently, Freshdesk was updated on October 23, 2026 and BigRadar Inbox on October 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*