# Freshdesk vs Help Scout

The clearest difference is rating: Freshdesk at 4.5 against Help Scout's 4.2. Freshdesk also leads on update cadence (weekly vs fortnightly) and ratings volume (3K vs 306). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshdesk holds the better App Store score, 4.5 against 4.2. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 306, so its average is the more settled of the two. Written reviews complicate that: 30% of Freshdesk's written reviews are positive against 35% of Help Scout's, so the app with the better star average is not the one people write more warmly about.

Freshdesk ships an update weekly, Help Scout fortnightly. The most recent releases landed on September 23, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | Freshdesk | Help Scout |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews)** | [4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) |
| Number of ratings | **3K** | 306 |
| Positive reviews | 30.3% of reviews | **35.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Fortnightly |
| Monetization | Freemium | Freemium |
| Size | 137 MB | 95 MB |
| Requires iOS | **15.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Help Scout PBC](https://appshunter.io/developer/966327659) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Which has better reviews, Freshdesk or Help Scout?

Freshdesk is rated higher. Freshdesk averages 4.5 out of 5 from 3K ratings, while Help Scout averages 4.2 from 306 ratings.

### Do Freshdesk or Help Scout have ads?

Neither Freshdesk nor Help Scout shows ads.

### Which is updated more often, Freshdesk or Help Scout?

Freshdesk ships an update weekly, and Help Scout fortnightly. Most recently, Freshdesk was updated on September 23, 2026 and Help Scout on September 21, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*