# MobileAsset vs Freshservice

The clearest difference is review sentiment: MobileAsset at 64% against Freshservice's 19%. MobileAsset also leads on monetization model (free vs freemium) and iOS requirement (6.0 vs 15.0). Freshservice's advantage is rating (4.5 vs 2.8) and update cadence (every 3 weeks vs every 4 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshservice holds the better App Store score, 4.5 against 2.8. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 6, so its average is the more settled of the two. Written reviews complicate that: 64% of MobileAsset's written reviews are positive against 19% of Freshservice's, so the app with the better star average is not the one people write more warmly about.

MobileAsset ships an update every 4 months, Freshservice every 3 weeks. The most recent releases landed on October 26, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | MobileAsset | Freshservice |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.8 (6 ratings)](https://appshunter.io/ios/app/mobileasset/id860285809/reviews) | **[4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** |
| Number of ratings | 6 | **2.5K** |
| Positive reviews | **63.6% of reviews** | 18.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 months | **Every 3 weeks** |
| Monetization | **Free** | Freemium |
| Size | 36 MB | 135 MB |
| Requires iOS | **6.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Informatics Holdings, Inc.](https://appshunter.io/developer/860285812) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### MobileAsset

[App page](https://appshunter.io/ios/app/mobileasset/id860285809)

Manage valuable business assets on the go with your mobile device. Scan barcodes to add, edit, move, check-in/out, record maintenance, audit, and dispose of assets. Requires existing PC/Server installation.

**Highlights:** Scan asset barcodes with mobile camera, Add, edit, and move assets, Check-in/out assets to users, Record asset maintenance, Audit and dispose of assets, Real-time transaction updates

**Features:** macOS Compatibility

**In-app purchases:** none


### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


## Frequently asked questions

### Is MobileAsset free?

MobileAsset is free to download, with no in-app purchases.

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Which has better reviews, MobileAsset or Freshservice?

Freshservice is rated higher. MobileAsset averages 2.8 out of 5 from 6 ratings, while Freshservice averages 4.5 from 2.5K ratings.

### Do MobileAsset or Freshservice have ads?

Neither MobileAsset nor Freshservice shows ads.

### Which is updated more often, MobileAsset or Freshservice?

MobileAsset ships an update every 4 months, and Freshservice every 3 weeks. Most recently, MobileAsset was updated on October 26, 2026 and Freshservice on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*