# iiNet Support vs MyAussie

The clearest difference is review sentiment: MyAussie at 80% against iiNet Support's 10%. MyAussie also leads on rating (4.1 vs 1.3) and update cadence (every 3 weeks vs every 3 months). iiNet Support's advantage is ratings volume (298 vs 8) and iOS requirement (12.4 vs 16.0). On price, in-app purchases, monetization model and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MyAussie holds the better App Store score, 4.1 against 1.3. That said, the two scores are not equally well evidenced: iiNet Support has 298 ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 10% of iiNet Support's written reviews are positive against 80% of MyAussie's.

iiNet Support ships an update every 3 months, MyAussie every 3 weeks. The most recent releases landed on September 13, 2026 and September 29, 2026 respectively.

## The numbers

| Metric | iiNet Support | MyAussie |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.3 (298 ratings)](https://appshunter.io/ios/app/iinet-support/id860414953/reviews) | **[4.1 (8 ratings)](https://appshunter.io/ios/app/myaussie/id1455414782/reviews)** |
| Number of ratings | **298** | 8 |
| Positive reviews | 10.0% of reviews | **80.2% of reviews** |
| In-app purchases | No | No |
| Ads | — | No |
| Update frequency | Every 3 months | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 7 MB | 47 MB |
| Requires iOS | **12.4** | 16.0 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [iiNet Limited](https://appshunter.io/developer/408597343) | [Aussie Broadband Ltd](https://appshunter.io/developer/1455414781) |

## What reviewers say

### iiNet Support

[App page](https://appshunter.io/ios/app/iinet-support/id860414953)

Manage your internet and mobile services easily from your smartphone. Track usage, view invoices, contact support, and update your details all in one place.

**Highlights:** Check monthly service usage, Contact support with one tap, View current support wait times, Access past invoices, Update contact details

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Works fine for some users
- 👍 Provides necessary information
- 👍 Accurate data usage graph

**What reviewers complain about**

- 🐛 App is clunky and unusable
- 🐛 Outdated interface
- 🐛 Constantly crashes
- 🐛 Login issues
- 🐛 Slow performance

**Reported bugs**

- Won't log in
- Code not auto-filled in 2FA
- Cannot save password
- App crashes
- Login credentials displayed in white text on white background

**Requested features**

- Implement Face ID/biometric login
- Save login details
- Improve 2FA implementation (auto-fill, paste)
- Develop a proper native app
- Update app for modern devices/screen sizes


### MyAussie

[App page](https://appshunter.io/ios/app/myaussie/id1455414782)

Manage your Aussie Broadband account with ease. Track usage, diagnose and report faults, monitor outages, and update your plan. You can also make payments and set up payment plans.

**Highlights:** Track usage, Diagnose and lodge faults, Track outages and maintenance, Update plan and add services, Make payments, Set up payment plans

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 👍 Comprehensive features
- 🚀 Reliable connection
- 👍 Excellent customer service
- 🚀 Seamless app experience

**What reviewers complain about**

- 🐛 Buggy app updates
- 🔒 Poor security (login issues)
- 🐛 Notification issues
- 🐛 Inconsistent user experience
- 🐛 Slow support response times

**Reported bugs**

- App freezes on launch
- Login screen issues
- Notification badge not clearing
- Incompatibility with newer devices

**Requested features**

- Dark mode option
- Ability to switch between accounts
- Improved notification management
- More detailed usage tracking


## Frequently asked questions

### Is iiNet Support free?

iiNet Support is free to download, with no in-app purchases.

### Is MyAussie free?

MyAussie is free to download, with no in-app purchases.

### Which has better reviews, iiNet Support or MyAussie?

MyAussie is rated higher. iiNet Support averages 1.3 out of 5 from 298 ratings, while MyAussie averages 4.1 from 8 ratings.

### Which is updated more often, iiNet Support or MyAussie?

iiNet Support ships an update every 3 months, and MyAussie every 3 weeks. Most recently, iiNet Support was updated on September 13, 2026 and MyAussie on September 29, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*