# West Elm vs J.Crew

The clearest difference is rating: West Elm at 4.8 against J.Crew's 3.1. West Elm also leads on ratings volume (5.8K vs 914). J.Crew's advantage is review sentiment (48% vs 31%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

West Elm holds the better App Store score, 4.8 against 3.1. That said, the two scores are not equally well evidenced: West Elm has 5.8K ratings behind it against 914, so its average is the more settled of the two. Written reviews complicate that: 31% of West Elm's written reviews are positive against 48% of J.Crew's, so the app with the better star average is not the one people write more warmly about.

West Elm ships an update every 3 weeks, J.Crew fortnightly. Both last shipped on October 24, 2026.

## The numbers

| Metric | West Elm | J.Crew |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (5.8K ratings)](https://appshunter.io/ios/app/west-elm/id867468341/reviews)** | [3.1 (914 ratings)](https://appshunter.io/ios/app/jcrew/id1636531300/reviews) |
| Number of ratings | **5.8K** | 914 |
| Positive reviews | 31.3% of reviews | **48.2% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Fortnightly** |
| Monetization | Free | Free |
| Size | 344 MB | 152 MB |
| Requires iOS | 17.0 | 17.0 |
| Devices | iPhone | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Williams-Sonoma, Inc.](https://appshunter.io/developer/387049654) | [JCrew Group INC](https://appshunter.io/developer/1454170923) |

## What reviewers say

### West Elm

[App page](https://appshunter.io/ios/app/west-elm/id867468341)

Discover the latest home decor arrivals and seasonal inspiration. Create and manage your wedding registry easily, and get expert design advice for your dream space. Shop curated room looks and receive personalized recommendations.

**Highlights:** Discover latest arrivals, Seasonal inspiration, Wedding registry management, Virtual design help, Shop by room, Personalized recommendations

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Excellent customer service
- 🚀 Quality and style of products
- 💡 Free swatch samples
- 🤩 Unique and beautiful designs

**What reviewers complain about**

- 🐛 Frequent app crashes and freezes
- 🔍 Poor search and navigation functionality
- 🛒 Issues with cart and saved items
- ⏰ Long delivery times and order delays
- 🔌 Buggy and unresponsive app performance

**Reported bugs**

- App crashes when trying to return items
- Inability to link rewards account
- Saved items disappearing from cart
- Shipping and delivery information not accurate

**Requested features**

- Add AR view in room feature
- Improve product reviews and ratings
- Allow opting out of promotional emails
- Fix login and account management issues


### J.Crew

[App page](https://appshunter.io/ios/app/jcrew/id1636531300)

Discover exclusive fashion drops and build your ideal wardrobe. Shop new arrivals, save items for later, and enjoy a streamlined checkout. Earn rewards through the loyalty program and get insider details on designs and events.

**Highlights:** Exclusive drops access, Shop new arrivals, Save for later, Faster checkout, Loyalty program, Behind-the-design content, In-store event updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Smooth and fast app
- 👍 Clean and beautiful design
- 💡 Loyalty program and birthday offers
- 🚀 Seamless shopping experience
- 👍 Intuitive navigation

**What reviewers complain about**

- 🐛 Bugs and glitches
- 🔍 Missing features from website (e.g., favorites, filters)
- 🔍 Inconsistent behavior compared to website
- 🔍 Requires login to browse

**Reported bugs**

- App crashes and freezes
- Inventory and pricing inconsistencies between app and website
- Login and account issues
- Inability to access past orders and saved items

**Requested features**

- Add favorites/wishlist feature
- Improve filtering and sorting options
- Incorporate in-store pickup
- Provide more detailed product information
- Sync app and website experience


## Frequently asked questions

### Is West Elm free?

West Elm is free to download, with no in-app purchases.

### Is J.Crew free?

J.Crew is free to download, with no in-app purchases.

### Which has better reviews, West Elm or J.Crew?

West Elm is rated higher. West Elm averages 4.8 out of 5 from 5.8K ratings, while J.Crew averages 3.1 from 914 ratings.

### Do West Elm or J.Crew have ads?

Neither West Elm nor J.Crew shows ads.

### Which is updated more often, West Elm or J.Crew?

West Elm ships an update every 3 weeks, and J.Crew fortnightly. Most recently, West Elm was updated on October 24, 2026 and J.Crew on October 24, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*