# West Elm vs Rugs.com

The clearest difference is ads: West Elm at none against Rugs.com's shown. West Elm also leads on ratings volume (5.2K vs 34) and rating (4.8 vs 4.6). Rugs.com's advantage is update cadence (every 3 days vs every 3 weeks) and review sentiment (50% vs 30%). On price, in-app purchases, monetization model and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

West Elm holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: West Elm has 5.2K ratings behind it against 34, so its average is the more settled of the two. Written reviews complicate that: 30% of West Elm's written reviews are positive against 50% of Rugs.com's, so the app with the better star average is not the one people write more warmly about.

West Elm ships an update every 3 weeks, Rugs.com every 3 days. The most recent releases landed on September 25, 2026 and September 9, 2026 respectively.

## The numbers

| Metric | West Elm | Rugs.com |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (5.2K ratings)](https://appshunter.io/ios/app/west-elm/id867468341/reviews)** | [4.6 (34 ratings)](https://appshunter.io/ios/app/rugscom/id6745343402/reviews) |
| Number of ratings | **5.2K** | 34 |
| Positive reviews | 30.3% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | Every 3 weeks | **Every 3 days** |
| Monetization | Free | Free |
| Size | 257 MB | 67 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Williams-Sonoma, Inc.](https://appshunter.io/developer/387049654) | [Rugs.com LLC](https://appshunter.io/developer/1486422279) |

## What reviewers say

### West Elm

[App page](https://appshunter.io/ios/app/west-elm/id867468341)

Discover the latest home decor arrivals and seasonal inspiration. Create and manage your wedding registry easily, and get expert design advice for your dream space. Shop curated room looks and receive personalized recommendations.

**Highlights:** Discover latest arrivals, Seasonal inspiration, Wedding registry management, Virtual design help, Shop by room, Personalized recommendations

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Excellent customer service
- 🚀 Quality and style of products
- 💡 Free swatch samples
- 🤩 Unique and beautiful designs

**What reviewers complain about**

- 🐛 Frequent app crashes and freezes
- 🔍 Poor search and navigation functionality
- 🛒 Issues with cart and saved items
- ⏰ Long delivery times and order delays
- 🔌 Buggy and unresponsive app performance

**Reported bugs**

- App crashes when trying to return items
- Inability to link rewards account
- Saved items disappearing from cart
- Shipping and delivery information not accurate

**Requested features**

- Add AR view in room feature
- Improve product reviews and ratings
- Allow opting out of promotional emails
- Fix login and account management issues


### Rugs.com

[App page](https://appshunter.io/ios/app/rugscom/id6745343402)

Discover and purchase rugs with this shopping application. Visualize rugs in your space using augmented reality, shop by photo or color, and manage your account and orders.

**Highlights:** Shop by photo, Shop by color, View rugs in your room (AR), Account management, Order tracking

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is West Elm free?

West Elm is free to download, with no in-app purchases.

### Is Rugs.com free?

Rugs.com is free to download, with no in-app purchases.

### Which has better reviews, West Elm or Rugs.com?

West Elm is rated higher. West Elm averages 4.8 out of 5 from 5.2K ratings, while Rugs.com averages 4.6 from 34 ratings.

### Do West Elm or Rugs.com have ads?

Rugs.com shows ads; West Elm does not.

### Which is updated more often, West Elm or Rugs.com?

West Elm ships an update every 3 weeks, and Rugs.com every 3 days. Most recently, West Elm was updated on September 25, 2026 and Rugs.com on September 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*