# West Elm vs simplehuman

The clearest difference is rating: West Elm at 4.8 against simplehuman's 4.5. West Elm also leads on ratings volume (5.2K vs 918). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

West Elm holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: West Elm has 5.2K ratings behind it against 918, so its average is the more settled of the two. Written reviews split almost evenly too, at 30% and 31% positive.

West Elm ships an update every 3 weeks, simplehuman every 5 weeks. The most recent releases landed on September 25, 2026 and September 26, 2026 respectively.

## The numbers

| Metric | West Elm | simplehuman |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (5.2K ratings)](https://appshunter.io/ios/app/west-elm/id867468341/reviews)** | [4.5 (918 ratings)](https://appshunter.io/ios/app/simplehuman/id943280497/reviews) |
| Number of ratings | **5.2K** | 918 |
| Positive reviews | 30.3% of reviews | **31.1% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 5 weeks |
| Monetization | Free | Free |
| Size | 257 MB | 99 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Williams-Sonoma, Inc.](https://appshunter.io/developer/387049654) | [simplehuman LLC](https://appshunter.io/developer/943280496) |

## What reviewers say

### West Elm

[App page](https://appshunter.io/ios/app/west-elm/id867468341)

Discover the latest home decor arrivals and seasonal inspiration. Create and manage your wedding registry easily, and get expert design advice for your dream space. Shop curated room looks and receive personalized recommendations.

**Highlights:** Discover latest arrivals, Seasonal inspiration, Wedding registry management, Virtual design help, Shop by room, Personalized recommendations

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Excellent customer service
- 🚀 Quality and style of products
- 💡 Free swatch samples
- 🤩 Unique and beautiful designs

**What reviewers complain about**

- 🐛 Frequent app crashes and freezes
- 🔍 Poor search and navigation functionality
- 🛒 Issues with cart and saved items
- ⏰ Long delivery times and order delays
- 🔌 Buggy and unresponsive app performance

**Reported bugs**

- App crashes when trying to return items
- Inability to link rewards account
- Saved items disappearing from cart
- Shipping and delivery information not accurate

**Requested features**

- Add AR view in room feature
- Improve product reviews and ratings
- Allow opting out of promotional emails
- Fix login and account management issues


### simplehuman

[App page](https://appshunter.io/ios/app/simplehuman/id943280497)

Explore a wide range of products, including exclusive online items. Visualize items in your home using augmented reality before purchasing. Automate refills for essential items and manage deliveries with flexibility.

**Highlights:** Shop full product lineup, Augmented Reality visualization, Automated replenishment, Flexible delivery management, Online-only exclusives

**Features:** macOS Compatibility, Apple Wallet

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick order placements
- 👍 Intuitive and easy to navigate
- 🛒 Augmented reality feature helpful for visualizing products
- 💳 Supports Apple Pay

**What reviewers complain about**

- 🐛 Buggy and crashes frequently
- 🔒 Requires phone number to use, no email-only option
- 🛒 No shopping cart, can't add multiple items
- 💳 Apple Pay not working for many users
- 🔍 Poor search and navigation, missing key features

**Reported bugs**

- Login/verification process not working
- Shipping address always marked as invalid
- App crashes when trying to remove items from cart
- Duplicate order notifications

**Requested features**

- Add shopping cart functionality
- Sync app and website orders/account
- Improve checkout process and payment options
- Provide email-only registration option


## Frequently asked questions

### Is West Elm free?

West Elm is free to download, with no in-app purchases.

### Is simplehuman free?

simplehuman is free to download, with no in-app purchases.

### Which has better reviews, West Elm or simplehuman?

West Elm is rated higher. West Elm averages 4.8 out of 5 from 5.2K ratings, while simplehuman averages 4.5 from 918 ratings.

### Do West Elm or simplehuman have ads?

Neither West Elm nor simplehuman shows ads.

### Which is updated more often, West Elm or simplehuman?

West Elm ships an update every 3 weeks, and simplehuman every 5 weeks. Most recently, West Elm was updated on September 25, 2026 and simplehuman on September 26, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*