# PeopleCert Partner vs Freshservice

The clearest difference is rating: Freshservice at 4.5 against PeopleCert Partner's 2.1. Freshservice also leads on ratings volume (2.5K vs 7) and update cadence (every 3 weeks vs every 2 months). PeopleCert Partner's advantage is monetization model (free vs freemium) and iOS requirement (10.0 vs 15.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshservice holds the better App Store score, 4.5 against 2.1. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 7, so its average is the more settled of the two. Written reviews point the same way: 15% of PeopleCert Partner's written reviews are positive against 19% of Freshservice's.

PeopleCert Partner ships an update every 2 months, Freshservice every 3 weeks. The most recent releases landed on October 23, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | PeopleCert Partner | Freshservice |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (7 ratings)](https://appshunter.io/ios/app/peoplecert-partner/id868098452/reviews) | **[4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** |
| Number of ratings | 7 | **2.5K** |
| Positive reviews | 15.4% of reviews | **18.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 3 weeks** |
| Monetization | **Free** | Freemium |
| Size | 150 MB | 135 MB |
| Requires iOS | **10.0** | 15.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [PEOPLECERT](https://appshunter.io/developer/868098455) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### PeopleCert Partner

[App page](https://appshunter.io/ios/app/peoplecert-partner/id868098452)

This app streamlines exam management for test center managers, proctors, and trainers. It allows for booking exams, managing vouchers, viewing candidate details, and submitting reports on the go. Designed for efficiency and productivity, it simplifies administrative tasks.

**Highlights:** Manage test centers, venues, and rooms, Book exams and assign vouchers, View exam lists and candidate details, Upload and review answer sheets, Submit closeout reports, Print exam material via AirPrint

**Features:** macOS Compatibility

**In-app purchases:** none


### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


## Frequently asked questions

### Is PeopleCert Partner free?

PeopleCert Partner is free to download, with no in-app purchases.

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Which has better reviews, PeopleCert Partner or Freshservice?

Freshservice is rated higher. PeopleCert Partner averages 2.1 out of 5 from 7 ratings, while Freshservice averages 4.5 from 2.5K ratings.

### Do PeopleCert Partner or Freshservice have ads?

Neither PeopleCert Partner nor Freshservice shows ads.

### Which is updated more often, PeopleCert Partner or Freshservice?

PeopleCert Partner ships an update every 2 months, and Freshservice every 3 weeks. Most recently, PeopleCert Partner was updated on October 23, 2026 and Freshservice on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*