# NoMachine vs HelpDesk Viewer

The clearest difference is rating: HelpDesk Viewer at 3.6 against NoMachine's 3.0. HelpDesk Viewer also leads on review sentiment (71% vs 37%) and update cadence (every 5 weeks vs every 7 months). NoMachine's advantage is in-app purchases (none vs 2) and ratings volume (125 vs 5). On price, ads, monetization model and device support there is nothing between them.

Both are free to download. HelpDesk Viewer sells 2 one-off in-app purchases. NoMachine asks for nothing beyond the download.

HelpDesk Viewer holds the better App Store score, 3.6 against 3.0. That said, the two scores are not equally well evidenced: NoMachine has 125 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 37% of NoMachine's written reviews are positive against 71% of HelpDesk Viewer's.

NoMachine ships an update every 7 months, HelpDesk Viewer every 5 weeks. The most recent releases landed on October 24, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | NoMachine | HelpDesk Viewer |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.0 (125 ratings)](https://appshunter.io/ios/app/nomachine/id874286563/reviews) | **[3.6 (5 ratings)](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews)** |
| Number of ratings | **125** | 5 |
| Positive reviews | 37.1% of reviews | **71.4% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 7 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 121 MB | 44 MB |
| Requires iOS | **9.0** | 15 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [NoMachine S.à r.l.](https://appshunter.io/developer/874286566) | [IDrive Incorporated](https://appshunter.io/developer/295113649) |

## What reviewers say

### NoMachine

[App page](https://appshunter.io/ios/app/nomachine/id874286563)

Access your PC or Mac remotely with lightning-fast speed. Control your computer from anywhere, stream media, play games, and provide support. Seamlessly work with all your files and applications as if you were physically present.

**Highlights:** Remote PC/Mac access, High-speed performance, HD video and audio streaming, File transfer, Remote administration, Access behind firewalls

**In-app purchases:** none

**What reviewers like**

- 🚀 Excellent performance and speed compared to VNC and RDP
- 💰 Free to use with no account creation required
- 🔌 Works seamlessly across multiple platforms (Mac, Windows, Linux, iOS)
- 🎮 Responsive mouse and keyboard controls when functioning properly
- 📱 Effective remote access from mobile devices

**What reviewers complain about**

- 🐛 Critical iOS 16+ compatibility issues with screen display
- ⚠️ Severely outdated app lacking recent updates
- 🔧 Poor iPad Pro screen optimization and aspect ratio support
- ⌨️ Magic Keyboard and external keyboard support broken
- 🖱️ Trackpad functionality inconsistent

**Reported bugs**

- App hangs and freezes on startup with iOS 16+
- Screen display shifted to right with black bars on iPad
- Help/intro screen misplaced and cannot be dismissed
- App crashes when changing display resolution
- Stored settings lost after crashes

**Requested features**

- App Store payment option instead of direct credit card
- Full iPad Pro native resolution support
- Magic Keyboard and external keyboard full support
- Two-factor authentication support
- Multi-monitor selection and switching


### HelpDesk Viewer

[App page](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491)

Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.

**Highlights:** Remote device connection, In-session chat, Query management, File transfer, Access logs

**Features:** macOS Compatibility

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 Technician plan at $9.99 | $9.99 | one-time |
| 1 Technician plan at $99.99 | $99.99 | one-time |


## Frequently asked questions

### Is NoMachine free?

NoMachine is free to download, with no in-app purchases.

### Is HelpDesk Viewer free?

HelpDesk Viewer is free to download, with in-app purchases available.

### Which has better reviews, NoMachine or HelpDesk Viewer?

HelpDesk Viewer is rated higher. NoMachine averages 3.0 out of 5 from 125 ratings, while HelpDesk Viewer averages 3.6 from 5 ratings.

### Do NoMachine or HelpDesk Viewer have ads?

Neither NoMachine nor HelpDesk Viewer shows ads.

### Which is updated more often, NoMachine or HelpDesk Viewer?

NoMachine ships an update every 7 months, and HelpDesk Viewer every 5 weeks. Most recently, NoMachine was updated on October 24, 2026 and HelpDesk Viewer on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*