# Smart Home vs Support by Sony

The clearest difference is rating: Support by Sony at 4.0 against Smart Home's 1.3. Support by Sony also leads on review sentiment (36% vs 5%). Smart Home's advantage is iOS requirement (8.0 vs 15.0). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Support by Sony holds the better App Store score, 4.0 against 1.3. Both are backed by a comparable volume of ratings — 944 and 329 respectively. Written reviews point the same way: 5% of Smart Home's written reviews are positive against 36% of Support by Sony's.

Smart Home ships an update every 2 months, Support by Sony every 3 months. The most recent releases landed on October 27, 2026 and October 26, 2026 respectively.

## The numbers

| Metric | Smart Home | Support by Sony |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.3 (944 ratings)](https://appshunter.io/ios/app/smart-home/id885787515/reviews) | **[4.0 (329 ratings)](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375/reviews)** |
| Number of ratings | **944** | 329 |
| Positive reviews | 4.6% of reviews | **36.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | Free | Free |
| Size | 236 MB | 14 MB |
| Requires iOS | **8.0** | 15.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Samsung Electronics Co., Ltd.](https://appshunter.io/developer/359580642) | [Sony Corporation](https://appshunter.io/developer/1315534741) |

## What reviewers say

### Smart Home

[App page](https://appshunter.io/ios/app/smart-home/id885787515)

Connect and control Samsung home appliances remotely via your smartphone. Monitor appliance status, adjust settings, and access customer support from anywhere.

**Highlights:** Connect Samsung appliances, Remote monitoring, Device control, Appliance status check, Customer support access

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Monitoring time remaining on washer/dryer
- 🚀 App works fine when it connects

**What reviewers complain about**

- 🐛 Constant connection issues
- 🔒 Requires repeated logins and security codes
- 🤯 Confusing and unintuitive UI
- 🤖 Lack of basic functionality (e.g. notifications)

**Reported bugs**

- App crashes on startup
- Fails to detect and connect to appliances
- Loses connection to appliances randomly

**Requested features**

- Automatic connection to appliances without pressing buttons
- Integration with smart home platforms (e.g. HomeKit)
- Scheduling and automation options
- Improved error reporting and troubleshooting


### Support by Sony

[App page](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375)

Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.

**Highlights:** Find support information for Sony products, Instant notifications for bookmarked products, Software and firmware update alerts, Receive helpful guides, Important news about your products

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications

**What reviewers complain about**

- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality

**Reported bugs**

- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning

**Requested features**

- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app


## Frequently asked questions

### Is Smart Home free?

Smart Home is free to download, with no in-app purchases.

### Is Support by Sony free?

Support by Sony is free to download, with no in-app purchases.

### Which has better reviews, Smart Home or Support by Sony?

Support by Sony is rated higher. Smart Home averages 1.3 out of 5 from 944 ratings, while Support by Sony averages 4.0 from 329 ratings.

### Do Smart Home or Support by Sony have ads?

Neither Smart Home nor Support by Sony shows ads.

### Which is updated more often, Smart Home or Support by Sony?

Smart Home ships an update every 2 months, and Support by Sony every 3 months. Most recently, Smart Home was updated on October 27, 2026 and Support by Sony on October 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*