# Freshservice vs eCount

The clearest difference is review sentiment: eCount at 100% against Freshservice's 19%. eCount also leads on rating (5.0 vs 4.5) and monetization model (free vs freemium). Freshservice's advantage is ratings volume (2.5K vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

eCount holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 19% of Freshservice's written reviews are positive against 100% of eCount's.

Freshservice ships an update every 3 weeks, eCount monthly. The most recent releases landed on October 26, 2026 and October 1, 2026 respectively.

## The numbers

| Metric | Freshservice | eCount |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/ecount/id1165464144/reviews)** |
| Number of ratings | **2.5K** | 2 |
| Positive reviews | 18.7% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Monthly |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 12 MB |
| Requires iOS | 15.0 | **13.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [EBSMechdata](https://appshunter.io/developer/850580288) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### eCount

[App page](https://appshunter.io/ios/app/ecount/id1165464144)

This business application extends ERP functionality for equipment distributors to mobile devices. It offers features for managing parts, stock orders, container receiving, and inventory counts.

**Highlights:** Parts Receipts, Stock Orders, Container Receiving, Back Orders, Parts Inventory, Equipment Inventory, Cycle Counting

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is eCount free?

eCount is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or eCount?

eCount is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while eCount averages 5.0 from 2 ratings.

### Do Freshservice or eCount have ads?

Neither Freshservice nor eCount shows ads.

### Which is updated more often, Freshservice or eCount?

Freshservice ships an update every 3 weeks, and eCount monthly. Most recently, Freshservice was updated on October 26, 2026 and eCount on October 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*