# Freshservice vs Microsoft Azure

The clearest difference is monetization model: Microsoft Azure at free against Freshservice's freemium. Microsoft Azure also leads on rating (4.8 vs 4.5) and review sentiment (29% vs 19%). Freshservice's advantage is iOS requirement (14.0 vs 16.0). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Microsoft Azure holds the better App Store score, 4.8 against 4.5. Both are backed by a comparable volume of ratings — 2.4K and 2.8K respectively. Written reviews point the same way: 19% of Freshservice's written reviews are positive against 29% of Microsoft Azure's.

Freshservice ships an update every 3 weeks, Microsoft Azure every 4 weeks. The most recent releases landed on September 23, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | Freshservice | Microsoft Azure |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (2.4K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) | **[4.8 (2.8K ratings)](https://appshunter.io/ios/app/microsoft-azure/id1219013620/reviews)** |
| Number of ratings | 2.4K | **2.8K** |
| Positive reviews | 18.9% of reviews | **28.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 4 weeks |
| Monetization | Freemium | **Free** |
| Size | 176 MB | 113 MB |
| Requires iOS | **14.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Microsoft Corporation](https://appshunter.io/developer/298856275) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### Microsoft Azure

[App page](https://appshunter.io/ios/app/microsoft-azure/id1219013620)

Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.

**Highlights:** Monitor cloud resource status, View critical metrics, Receive notifications and alerts, Start/stop VMs, Manage web apps

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Streamline services with the cloud
- 👍 Surprisingly doesn't suck
- 👍 Great app for managing Azure cloud

**What reviewers complain about**

- 🐛 Crashes, freezes, and bugs
- 🚫 Limited functionality, read-only
- 🚫 Useless, can't do anything meaningful
- 🚫 Doesn't work with newer iOS versions

**Reported bugs**

- Login issues, can't sign in
- Face ID crashes the app
- Blank/black screen after updates

**Requested features**

- Add billing and cost management
- Integrate Azure AD and DevOps
- Allow creating/editing resources
- Improve cloud shell experience


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is Microsoft Azure free?

Microsoft Azure is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or Microsoft Azure?

Microsoft Azure is rated higher. Freshservice averages 4.5 out of 5 from 2.4K ratings, while Microsoft Azure averages 4.8 from 2.8K ratings.

### Do Freshservice or Microsoft Azure have ads?

Neither Freshservice nor Microsoft Azure shows ads.

### Which is updated more often, Freshservice or Microsoft Azure?

Freshservice ships an update every 3 weeks, and Microsoft Azure every 4 weeks. Most recently, Freshservice was updated on September 23, 2026 and Microsoft Azure on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*