# Freshservice vs EPS EMS

The clearest difference is rating: EPS EMS at 5.0 against Freshservice's 4.5. EPS EMS also leads on monetization model (free vs freemium). Freshservice's advantage is ratings volume (2.5K vs 3) and update cadence (every 3 weeks vs every 5 weeks). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

EPS EMS holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 3, so its average is the more settled of the two.

Freshservice ships an update every 3 weeks, EPS EMS every 5 weeks. The most recent releases landed on October 24, 2026 and October 12, 2026 respectively.

## The numbers

| Metric | Freshservice | EPS EMS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/eps-ems/id1331999700/reviews)** |
| Number of ratings | **2.5K** | 3 |
| Positive reviews | 18.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 5 weeks |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 32 MB |
| Requires iOS | **15.0** | 18.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Elite Power Solutions LLC](https://appshunter.io/developer/1502458197) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### EPS EMS

[App page](https://appshunter.io/ios/app/eps-ems/id1331999700)

Monitor and manage EPS battery packs with this application. It requires connection to an EPS device and is compatible with approved EPS batteries and management systems. Contact sales for inquiries.

**Highlights:** Monitor EPS battery packs, Manage EPS battery packs, Compatible with EPS approved batteries, Works with EMS2.x, EMS3A & EMS3B, Requires EPS device connection

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is EPS EMS free?

EPS EMS is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or EPS EMS?

EPS EMS is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while EPS EMS averages 5.0 from 3 ratings.

### Do Freshservice or EPS EMS have ads?

Neither Freshservice nor EPS EMS shows ads.

### Which is updated more often, Freshservice or EPS EMS?

Freshservice ships an update every 3 weeks, and EPS EMS every 5 weeks. Most recently, Freshservice was updated on October 24, 2026 and EPS EMS on October 12, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*