# Freshservice vs Plex Mobile Test

The clearest difference is monetization model: Plex Mobile Test at free against Freshservice's freemium. Freshservice's advantage is ratings volume (2.5K vs 2). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.5 for Freshservice against 4.5 for Plex Mobile Test. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 2, so its average is the more settled of the two.

Freshservice ships an update every 3 weeks, Plex Mobile Test monthly. The most recent releases landed on November 1, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | Freshservice | Plex Mobile Test |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** | [4.5 (2 ratings)](https://appshunter.io/ios/app/plex-mobile-test/id1410853707/reviews) |
| Number of ratings | **2.5K** | 2 |
| Positive reviews | 18.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Monthly |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 132 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Rockwell Automation](https://appshunter.io/developer/432749786) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### Plex Mobile Test

[App page](https://appshunter.io/ios/app/plex-mobile-test/id1410853707)

This is a test environment for a manufacturing cloud application. It allows users to explore features and functionalities without affecting live production data. For the full experience, refer to the main application.

**Highlights:** Test environment access, Sandbox for manufacturing cloud, Explore app features, No live data impact

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is Plex Mobile Test free?

Plex Mobile Test is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or Plex Mobile Test?

Freshservice is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while Plex Mobile Test averages 4.5 from 2 ratings.

### Do Freshservice or Plex Mobile Test have ads?

Neither Freshservice nor Plex Mobile Test shows ads.

### Which is updated more often, Freshservice or Plex Mobile Test?

Freshservice ships an update every 3 weeks, and Plex Mobile Test monthly. Most recently, Freshservice was updated on November 1, 2026 and Plex Mobile Test on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*