# Freshservice vs Project Insight

The clearest difference is rating: Freshservice at 4.5 against Project Insight's 3.3. Freshservice also leads on ratings volume (2.4K vs 7) and update cadence (every 3 weeks vs every 2 months). Project Insight's advantage is monetization model (free vs freemium) and review sentiment (33% vs 19%). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshservice holds the better App Store score, 4.5 against 3.3. That said, the two scores are not equally well evidenced: Freshservice has 2.4K ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 19% of Freshservice's written reviews are positive against 33% of Project Insight's, so the app with the better star average is not the one people write more warmly about.

Freshservice ships an update every 3 weeks, Project Insight every 2 months. The most recent releases landed on September 26, 2026 and August 19, 2026 respectively.

## The numbers

| Metric | Freshservice | Project Insight |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (2.4K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** | [3.3 (7 ratings)](https://appshunter.io/ios/app/project-insight/id1422741171/reviews) |
| Number of ratings | **2.4K** | 7 |
| Positive reviews | 18.9% of reviews | **33.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 176 MB | 185 MB |
| Requires iOS | **14.0** | 15.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Project Insight](https://appshunter.io/developer/1422741170) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### Project Insight

[App page](https://appshunter.io/ios/app/project-insight/id1422741171)

This mobile application offers comprehensive work management features for teams on the go. It provides visibility into tasks, projects, time tracking, expenses, and approvals, mirroring the desktop experience.

**Highlights:** Create new tasks and projects, View notifications, issues, and todos, Update task status and mark complete, Add comments and approvals, Upload photos and files, Capture expenses from receipts, Create and approve time entries

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is Project Insight free?

Project Insight is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or Project Insight?

Freshservice is rated higher. Freshservice averages 4.5 out of 5 from 2.4K ratings, while Project Insight averages 3.3 from 7 ratings.

### Do Freshservice or Project Insight have ads?

Neither Freshservice nor Project Insight shows ads.

### Which is updated more often, Freshservice or Project Insight?

Freshservice ships an update every 3 weeks, and Project Insight every 2 months. Most recently, Freshservice was updated on September 26, 2026 and Project Insight on August 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*