# Freshservice vs CrowdStrike Falcon

The clearest difference is rating: Freshservice at 4.5 against CrowdStrike Falcon's 2.9. Freshservice also leads on ratings volume (2.4K vs 29) and iOS requirement (14.0 vs 17.0). CrowdStrike Falcon's advantage is monetization model (free vs freemium). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshservice holds the better App Store score, 4.5 against 2.9. That said, the two scores are not equally well evidenced: Freshservice has 2.4K ratings behind it against 29, so its average is the more settled of the two. Written reviews point the same way: 19% of Freshservice's written reviews are positive against 17% of CrowdStrike Falcon's.

Freshservice ships an update every 3 weeks, CrowdStrike Falcon every 5 weeks. The most recent releases landed on September 23, 2026 and September 15, 2026 respectively.

## The numbers

| Metric | Freshservice | CrowdStrike Falcon |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (2.4K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** | [2.9 (29 ratings)](https://appshunter.io/ios/app/crowdstrike-falcon/id1458815656/reviews) |
| Number of ratings | **2.4K** | 29 |
| Positive reviews | **18.9% of reviews** | 16.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 5 weeks |
| Monetization | Freemium | **Free** |
| Size | 176 MB | 34 MB |
| Requires iOS | **14.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [CrowdStrike Inc.](https://appshunter.io/developer/1454648315) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### CrowdStrike Falcon

[App page](https://appshunter.io/ios/app/crowdstrike-falcon/id1458815656)

This enterprise application provides IT teams with enhanced visibility to detect potential malicious attacks on your device. It is designed for privacy and minimal performance impact, with capabilities varying based on organizational policies.

**Highlights:** Device threat detection, IT team visibility, Privacy-focused design, Minimal performance impact, Organizational policy integration

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is CrowdStrike Falcon free?

CrowdStrike Falcon is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or CrowdStrike Falcon?

Freshservice is rated higher. Freshservice averages 4.5 out of 5 from 2.4K ratings, while CrowdStrike Falcon averages 2.9 from 29 ratings.

### Do Freshservice or CrowdStrike Falcon have ads?

Neither Freshservice nor CrowdStrike Falcon shows ads.

### Which is updated more often, Freshservice or CrowdStrike Falcon?

Freshservice ships an update every 3 weeks, and CrowdStrike Falcon every 5 weeks. Most recently, Freshservice was updated on September 23, 2026 and CrowdStrike Falcon on September 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*