# Freshservice vs Alloy Navigator

The clearest difference is rating: Alloy Navigator at 5.0 against Freshservice's 4.5. Alloy Navigator also leads on monetization model (free vs freemium). Freshservice's advantage is update cadence (every 3 weeks vs every 4 months) and ratings volume (2.5K vs 1). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Alloy Navigator holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 1, so its average is the more settled of the two.

Freshservice ships an update every 3 weeks, Alloy Navigator every 4 months. The most recent releases landed on November 1, 2026 and October 20, 2026 respectively.

## The numbers

| Metric | Freshservice | Alloy Navigator |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/alloy-navigator/id1474097569/reviews)** |
| Number of ratings | **2.5K** | 1 |
| Positive reviews | 18.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 4 months |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 28 MB |
| Requires iOS | 15.0 | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Alloy Software](https://appshunter.io/developer/1466231529) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### Alloy Navigator

[App page](https://appshunter.io/ios/app/alloy-navigator/id1474097569)

Access your ITSM software on the go. Manage tickets, plan changes, and approve requests from your mobile device. Communicate with colleagues and resolve issues efficiently.

**Highlights:** Mobile ITSM access, Ticket and request management, Change planning, Approval request handling, Issue submission, On-the-go work logging, Customer and colleague communication

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is Alloy Navigator free?

Alloy Navigator is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or Alloy Navigator?

Alloy Navigator is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while Alloy Navigator averages 5.0 from 1 ratings.

### Do Freshservice or Alloy Navigator have ads?

Neither Freshservice nor Alloy Navigator shows ads.

### Which is updated more often, Freshservice or Alloy Navigator?

Freshservice ships an update every 3 weeks, and Alloy Navigator every 4 months. Most recently, Freshservice was updated on November 1, 2026 and Alloy Navigator on October 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*