# Freshservice vs UID Enterprise

The clearest difference is review sentiment: UID Enterprise at 47% against Freshservice's 19%. UID Enterprise also leads on monetization model (free vs freemium) and rating (4.9 vs 4.5). Freshservice's advantage is iOS requirement (15.0 vs 17.0). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UID Enterprise holds the better App Store score, 4.9 against 4.5. Both are backed by a comparable volume of ratings — 2.5K and 1.4K respectively. Written reviews point the same way: 19% of Freshservice's written reviews are positive against 47% of UID Enterprise's.

Freshservice ships an update every 3 weeks, UID Enterprise every 4 weeks. The most recent releases landed on October 26, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | Freshservice | UID Enterprise |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) | **[4.9 (1.4K ratings)](https://appshunter.io/ios/app/uid-enterprise/id1498088361/reviews)** |
| Number of ratings | **2.5K** | 1.4K |
| Positive reviews | 18.7% of reviews | **47.1% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 4 weeks |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 403 MB |
| Requires iOS | **15.0** | 17.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Ubiquiti Inc.](https://appshunter.io/developer/683620863) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### UID Enterprise

[App page](https://appshunter.io/ios/app/uid-enterprise/id1498088361)

This app provides employees with secure access to their workspace. It allows for one-tap unlocking of doors, WiFi connections, and VPN access. Visitors can also be managed remotely.

**Highlights:** Unlock doors with a tap, Secure WiFi connection, One-click VPN access, Remote visitor management, Remote door unlocking

**Features:** macOS Compatibility, Apple Wallet, Apple Watch app

**In-app purchases:** none

**What reviewers like**

- 👍 Convenient door unlocking
- 🚀 One-click VPN/WiFi access
- 🔒 Secure access solution

**What reviewers complain about**

- 🐛 Connectivity issues with doorbell cameras
- 👎 Confusing UI and poor user experience
- 🐛 Buggy and unreliable after recent updates

**Reported bugs**

- Inability to connect to doorbell cameras
- Login and user management problems
- Incompatibility with certain device features

**Requested features**

- Apple Watch support
- Automatic door unlocking based on proximity
- Improved notification management


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is UID Enterprise free?

UID Enterprise is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or UID Enterprise?

UID Enterprise is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while UID Enterprise averages 4.9 from 1.4K ratings.

### Do Freshservice or UID Enterprise have ads?

Neither Freshservice nor UID Enterprise shows ads.

### Which is updated more often, Freshservice or UID Enterprise?

Freshservice ships an update every 3 weeks, and UID Enterprise every 4 weeks. Most recently, Freshservice was updated on October 26, 2026 and UID Enterprise on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*