# Freshservice vs BlastShield Authenticator

The clearest difference is rating: BlastShield Authenticator at 5.0 against Freshservice's 4.5. BlastShield Authenticator also leads on monetization model (free vs freemium). Freshservice's advantage is update cadence (every 3 weeks vs every 5 months) and ratings volume (2.4K vs 1). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

BlastShield Authenticator holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshservice has 2.4K ratings behind it against 1, so its average is the more settled of the two.

Freshservice ships an update every 3 weeks, BlastShield Authenticator every 5 months. The most recent releases landed on October 15, 2026 and October 4, 2026 respectively.

## The numbers

| Metric | Freshservice | BlastShield Authenticator |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (2.4K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/blastshield-authenticator/id1534769533/reviews)** |
| Number of ratings | **2.4K** | 1 |
| Positive reviews | 18.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 5 months |
| Monetization | Freemium | **Free** |
| Size | 176 MB | 1 MB |
| Requires iOS | **15.0** | 16.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Blastwave, Inc.](https://appshunter.io/developer/1534769535) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### BlastShield Authenticator

[App page](https://appshunter.io/ios/app/blastshield-authenticator/id1534769533)

This app provides highly secure access to a private network, making IIoT assets and infrastructure invisible to threats. It offers a convenient authentication experience similar to mobile payment systems.

**Highlights:** Software-defined private network protection, IIoT asset and infrastructure security, Invisible to malicious actors, Highly secure network access, Convenient authentication experience

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is BlastShield Authenticator free?

BlastShield Authenticator is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or BlastShield Authenticator?

BlastShield Authenticator is rated higher. Freshservice averages 4.5 out of 5 from 2.4K ratings, while BlastShield Authenticator averages 5.0 from 1 ratings.

### Do Freshservice or BlastShield Authenticator have ads?

Neither Freshservice nor BlastShield Authenticator shows ads.

### Which is updated more often, Freshservice or BlastShield Authenticator?

Freshservice ships an update every 3 weeks, and BlastShield Authenticator every 5 months. Most recently, Freshservice was updated on October 15, 2026 and BlastShield Authenticator on October 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*