# Freshservice vs UNIVERGE 3C Mobile Client Plus

The clearest difference is rating: UNIVERGE 3C Mobile Client Plus at 5.0 against Freshservice's 4.5. UNIVERGE 3C Mobile Client Plus also leads on monetization model (free vs freemium) and iOS requirement (13.0 vs 15.0). Freshservice's advantage is update cadence (every 3 weeks vs every 7 months) and ratings volume (2.5K vs 1). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UNIVERGE 3C Mobile Client Plus holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 1, so its average is the more settled of the two.

Freshservice ships an update every 3 weeks, UNIVERGE 3C Mobile Client Plus every 7 months. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Freshservice | UNIVERGE 3C Mobile Client Plus |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/univerge-3c-mobile-client-plus/id1552123885/reviews)** |
| Number of ratings | **2.5K** | 1 |
| Positive reviews | 18.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 7 months |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 36 MB |
| Requires iOS | 15.0 | **13.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [NEC Corporation](https://appshunter.io/developer/423274625) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### UNIVERGE 3C Mobile Client Plus

[App page](https://appshunter.io/ios/app/univerge-3c-mobile-client-plus/id1552123885)

This application integrates with your workplace's unified communications system to manage real-time multimedia communications. It offers VoIP, instant messaging, presence, conferencing, and call control features across various devices.

**Highlights:** VoIP and Soft Phone capabilities, Instant messaging and group chats, Real-time presence information, Call management (hold, transfer, conference), Contact search and directory integration, File transfer

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is UNIVERGE 3C Mobile Client Plus free?

UNIVERGE 3C Mobile Client Plus is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or UNIVERGE 3C Mobile Client Plus?

UNIVERGE 3C Mobile Client Plus is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while UNIVERGE 3C Mobile Client Plus averages 5.0 from 1 ratings.

### Do Freshservice or UNIVERGE 3C Mobile Client Plus have ads?

Neither Freshservice nor UNIVERGE 3C Mobile Client Plus shows ads.

### Which is updated more often, Freshservice or UNIVERGE 3C Mobile Client Plus?

Freshservice ships an update every 3 weeks, and UNIVERGE 3C Mobile Client Plus every 7 months. Most recently, Freshservice was updated on November 6, 2026 and UNIVERGE 3C Mobile Client Plus on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*