# Freshservice vs MyTrackRx

The clearest difference is rating: Freshservice at 4.5 against MyTrackRx's 1.0. Freshservice also leads on update cadence (every 3 weeks vs every 6 months) and ratings volume (2.5K vs 1). MyTrackRx's advantage is monetization model (free vs freemium) and iOS requirement (12.0 vs 15.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshservice holds the better App Store score, 4.5 against 1.0. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 1, so its average is the more settled of the two.

Freshservice ships an update every 3 weeks, MyTrackRx every 6 months. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Freshservice | MyTrackRx |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** | [1.0 (1 ratings)](https://appshunter.io/ios/app/mytrackrx/id1567091609/reviews) |
| Number of ratings | **2.5K** | 1 |
| Positive reviews | 18.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 6 months |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 54 MB |
| Requires iOS | 15.0 | **12.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 17+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [HealthTrackRx, INC.](https://appshunter.io/developer/1567091611) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### MyTrackRx

[App page](https://appshunter.io/ios/app/mytrackrx/id1567091609)

Stay informed with real-time updates, news, and important information. This app allows you to interact with industry content, share documents, and manage your schedule by adding events to your calendar. Stream live and archived videos to keep up with the latest developments.

**Highlights:** Newsfeed browsing and interaction, Receive alerts for important information, Add events to device calendar, Share content via social media and email, Live and archived video streaming

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is MyTrackRx free?

MyTrackRx is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or MyTrackRx?

Freshservice is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while MyTrackRx averages 1.0 from 1 ratings.

### Do Freshservice or MyTrackRx have ads?

Neither Freshservice nor MyTrackRx shows ads.

### Which is updated more often, Freshservice or MyTrackRx?

Freshservice ships an update every 3 weeks, and MyTrackRx every 6 months. Most recently, Freshservice was updated on November 6, 2026 and MyTrackRx on November 3, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*