# Freshservice vs FCS1

The clearest difference is rating: Freshservice at 4.5 against FCS1's 4.0. Freshservice also leads on ratings volume (2.5K vs 4) and review sentiment (19% vs 0%). FCS1's advantage is monetization model (free vs freemium). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshservice holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 19% of Freshservice's written reviews are positive against 0% of FCS1's.

Freshservice ships an update every 3 weeks, FCS1 fortnightly. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Freshservice | FCS1 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** | [4.0 (4 ratings)](https://appshunter.io/ios/app/fcs1/id1628071661/reviews) |
| Number of ratings | **2.5K** | 4 |
| Positive reviews | **18.7% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Fortnightly** |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 81 MB |
| Requires iOS | **15.0** | 15.5 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [FCS Computer Systems](https://appshunter.io/developer/448287839) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### FCS1

[App page](https://appshunter.io/ios/app/fcs1/id1628071661)

This app centralizes hotel operations, connecting teams for task management, guest requests, and real-time insights. It automates workflows for housekeeping, maintenance, and incident management, enhancing efficiency and guest satisfaction.

**Highlights:** Unified task management, Guest request tracking, Operational insights and analytics, Adaptable workflows, Incident management, Maintenance tracking, Housekeeping optimization

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is FCS1 free?

FCS1 is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or FCS1?

Freshservice is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while FCS1 averages 4.0 from 4 ratings.

### Do Freshservice or FCS1 have ads?

Neither Freshservice nor FCS1 shows ads.

### Which is updated more often, Freshservice or FCS1?

Freshservice ships an update every 3 weeks, and FCS1 fortnightly. Most recently, Freshservice was updated on November 6, 2026 and FCS1 on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*