# Freshservice vs SOP Works

The clearest difference is monetization model: SOP Works at free against Freshservice's freemium. SOP Works also leads on rating (4.8 vs 4.5). Freshservice's advantage is ratings volume (2.5K vs 43). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SOP Works holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 43, so its average is the more settled of the two.

Freshservice ships an update every 3 weeks, SOP Works monthly. The most recent releases landed on November 1, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Freshservice | SOP Works |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) | **[4.8 (43 ratings)](https://appshunter.io/ios/app/sop-works/id1669999370/reviews)** |
| Number of ratings | **2.5K** | 43 |
| Positive reviews | 18.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Monthly |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 49 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Spot On Performance](https://appshunter.io/developer/1647239774) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### SOP Works

[App page](https://appshunter.io/ios/app/sop-works/id1669999370)

This app helps asphalt paving crews manage deliveries, document quality control, and record field notes with pictures. It enables tracking of load usage and provides insights into progress and performance.

**Highlights:** Manage haul deliveries, Document quality control, Record notes and pictures, Track load use changes, View field progress, Monitor performance

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is SOP Works free?

SOP Works is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or SOP Works?

SOP Works is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while SOP Works averages 4.8 from 43 ratings.

### Do Freshservice or SOP Works have ads?

Neither Freshservice nor SOP Works shows ads.

### Which is updated more often, Freshservice or SOP Works?

Freshservice ships an update every 3 weeks, and SOP Works monthly. Most recently, Freshservice was updated on November 1, 2026 and SOP Works on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*