# Freshservice vs ServiceDeskPlus MSP | Cloud

The clearest difference is iOS requirement: Freshservice at 14.0 against ServiceDeskPlus MSP | Cloud's 16.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Both ship on a similar rhythm, roughly every 3 weeks. Both last shipped on September 23, 2026.

## The numbers

| Metric | Freshservice | ServiceDeskPlus MSP | Cloud |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (2.4K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** | — |
| Number of ratings | **2.4K** | — |
| Positive reviews | 18.9% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Monetization | Freemium | — |
| Size | 176 MB | 185 MB |
| Requires iOS | **14.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Zoho Corporation](https://appshunter.io/developer/388384807) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### ServiceDeskPlus MSP | Cloud

[App page](https://appshunter.io/ios/app/servicedeskplus-msp-cloud/id6739263814)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is ServiceDeskPlus MSP | Cloud free?

ServiceDeskPlus MSP | Cloud is free to download, with no in-app purchases.

### Do Freshservice or ServiceDeskPlus MSP | Cloud have ads?

Neither Freshservice nor ServiceDeskPlus MSP | Cloud shows ads.

### Which is updated more often, Freshservice or ServiceDeskPlus MSP | Cloud?

Freshservice ships an update every 3 weeks, and ServiceDeskPlus MSP | Cloud every 3 weeks. Most recently, Freshservice was updated on September 23, 2026 and ServiceDeskPlus MSP | Cloud on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*