# Freshservice vs SnapTune for Intune

The clearest difference is review sentiment: SnapTune for Intune at 100% against Freshservice's 19%. SnapTune for Intune also leads on rating (5.0 vs 4.5) and monetization model (free vs freemium). Freshservice's advantage is ratings volume (2.5K vs 3) and update cadence (every 3 weeks vs every 6 weeks). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SnapTune for Intune holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 19% of Freshservice's written reviews are positive against 100% of SnapTune for Intune's.

Freshservice ships an update every 3 weeks, SnapTune for Intune every 6 weeks. The most recent releases landed on November 1, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | Freshservice | SnapTune for Intune |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/snaptune-for-intune/id6742466852/reviews)** |
| Number of ratings | **2.5K** | 3 |
| Positive reviews | 18.7% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 6 weeks |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 12 MB |
| Requires iOS | **15.0** | 16.4 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 12+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Luke Sharkey](https://appshunter.io/developer/1481982277) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### SnapTune for Intune

[App page](https://appshunter.io/ios/app/snaptune-for-intune/id6742466852)

IT administrators can manage Microsoft Intune devices directly from their iPhone or iPad. Quickly search devices, retrieve hardware details, access BitLocker keys and LAPS credentials, and perform remote actions. Features AI-powered device health summaries and a demo mode for trials.

**Highlights:** Universal device search, Live device details, BitLocker recovery keys, Windows LAPS credentials, Remote actions, Reports dashboard, AI-powered Device Health

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is SnapTune for Intune free?

SnapTune for Intune is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or SnapTune for Intune?

SnapTune for Intune is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while SnapTune for Intune averages 5.0 from 3 ratings.

### Do Freshservice or SnapTune for Intune have ads?

Neither Freshservice nor SnapTune for Intune shows ads.

### Which is updated more often, Freshservice or SnapTune for Intune?

Freshservice ships an update every 3 weeks, and SnapTune for Intune every 6 weeks. Most recently, Freshservice was updated on November 1, 2026 and SnapTune for Intune on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*