# Freshservice vs ProtectSPE

The clearest difference is rating: Freshservice at 4.5 against ProtectSPE's 1.0. Freshservice also leads on ratings volume (2.5K vs 1). ProtectSPE's advantage is update cadence (every 2 days vs every 3 weeks) and monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshservice holds the better App Store score, 4.5 against 1.0. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 1, so its average is the more settled of the two.

Freshservice ships an update every 3 weeks, ProtectSPE every 2 days. The most recent releases landed on October 23, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | Freshservice | ProtectSPE |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** | [1.0 (1 ratings)](https://appshunter.io/ios/app/protectspe/id6743728515/reviews) |
| Number of ratings | **2.5K** | 1 |
| Positive reviews | 18.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Every 2 days** |
| Monetization | Freemium | **Free** |
| Size | 135 MB | 34 MB |
| Requires iOS | **15.0** | 15.3 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Sony Pictures Entertainment](https://appshunter.io/developer/1285753844) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### ProtectSPE

[App page](https://appshunter.io/ios/app/protectspe/id6743728515)

This safety app offers quick access to emergency procedures, evacuation maps, and security guidance for employees, partners, and visitors. It provides essential contact information and instructions for internal alert systems.

**Highlights:** Emergency procedures, Evacuation maps, Security guidance for travelers, Key contact information, Emergency alert system registration

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is ProtectSPE free?

ProtectSPE is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or ProtectSPE?

Freshservice is rated higher. Freshservice averages 4.5 out of 5 from 2.5K ratings, while ProtectSPE averages 1.0 from 1 ratings.

### Do Freshservice or ProtectSPE have ads?

Neither Freshservice nor ProtectSPE shows ads.

### Which is updated more often, Freshservice or ProtectSPE?

Freshservice ships an update every 3 weeks, and ProtectSPE every 2 days. Most recently, Freshservice was updated on October 23, 2026 and ProtectSPE on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*