# Freshservice vs Apparound

The clearest difference is rating: Apparound at 5.0 against Freshservice's 4.5. Apparound also leads on monetization model (free vs freemium) and review sentiment (33% vs 19%). Freshservice's advantage is ratings volume (2.4K vs 1) and iOS requirement (15.0 vs 17). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Apparound holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshservice has 2.4K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 19% of Freshservice's written reviews are positive against 33% of Apparound's.

Freshservice ships an update every 3 weeks, Apparound monthly. The most recent releases landed on October 18, 2026 and October 10, 2026 respectively.

## The numbers

| Metric | Freshservice | Apparound |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (2.4K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/apparound/id987403165/reviews)** |
| Number of ratings | **2.4K** | 1 |
| Positive reviews | 18.8% of reviews | **33.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Monthly |
| Monetization | Freemium | **Free** |
| Size | 176 MB | 137 MB |
| Requires iOS | **15.0** | 17 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Apparound SPA](https://appshunter.io/developer/1783361879) |

## What reviewers say

### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


### Apparound

[App page](https://appshunter.io/ios/app/apparound/id987403165)

This comprehensive sales tool streamlines the entire selling process, from managing content and generating quotes to contract creation and electronic signatures. It empowers sales teams to boost productivity and close deals faster, even offline.

**Highlights:** Sales and marketing content management, Real-time quoting and configuration, Automated contract generation, Electronic signature capabilities, Offline functionality, Sales tracking and business intelligence

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Is Apparound free?

Apparound is free to download, with no in-app purchases.

### Which has better reviews, Freshservice or Apparound?

Apparound is rated higher. Freshservice averages 4.5 out of 5 from 2.4K ratings, while Apparound averages 5.0 from 1 ratings.

### Do Freshservice or Apparound have ads?

Neither Freshservice nor Apparound shows ads.

### Which is updated more often, Freshservice or Apparound?

Freshservice ships an update every 3 weeks, and Apparound monthly. Most recently, Freshservice was updated on October 18, 2026 and Apparound on October 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*