# MySonicWALL vs Spiceworks Help Desk

The clearest difference is rating: MySonicWALL at 3.2 against Spiceworks Help Desk's 1.8. MySonicWALL also leads on review sentiment (17% vs 7%) and iOS requirement (10.3 vs 15.6). Spiceworks Help Desk's advantage is update cadence (monthly vs every 2 months) and ratings volume (60 vs 9). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MySonicWALL holds the better App Store score, 3.2 against 1.8. That said, the two scores are not equally well evidenced: Spiceworks Help Desk has 60 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 17% of MySonicWALL's written reviews are positive against 7% of Spiceworks Help Desk's.

MySonicWALL ships an update every 2 months, Spiceworks Help Desk monthly. The most recent releases landed on September 29, 2026 and August 19, 2026 respectively.

## The numbers

| Metric | MySonicWALL | Spiceworks Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.2 (9 ratings)](https://appshunter.io/ios/app/mysonicwall/id893903986/reviews)** | [1.8 (60 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews) |
| Number of ratings | 9 | **60** |
| Positive reviews | **16.7% of reviews** | 6.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Monthly** |
| Monetization | Free | Free |
| Size | 9 MB | 6 MB |
| Requires iOS | **10.3** | 15.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [SonicWall Inc.](https://appshunter.io/developer/402381501) | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) |

## What reviewers say

### MySonicWALL

[App page](https://appshunter.io/ios/app/mysonicwall/id893903986)

Manage your SonicWALL security appliances and services from a single user profile. Register products, activate services, and view renewal information.

**Highlights:** Product listing, Registration, Service activation, Renewal information, Synchronized account management

**Features:** macOS Compatibility

**In-app purchases:** none


### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


## Frequently asked questions

### Is MySonicWALL free?

MySonicWALL is free to download, with no in-app purchases.

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Which has better reviews, MySonicWALL or Spiceworks Help Desk?

MySonicWALL is rated higher. MySonicWALL averages 3.2 out of 5 from 9 ratings, while Spiceworks Help Desk averages 1.8 from 60 ratings.

### Do MySonicWALL or Spiceworks Help Desk have ads?

Neither MySonicWALL nor Spiceworks Help Desk shows ads.

### Which is updated more often, MySonicWALL or Spiceworks Help Desk?

MySonicWALL ships an update every 2 months, and Spiceworks Help Desk monthly. Most recently, MySonicWALL was updated on September 29, 2026 and Spiceworks Help Desk on August 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*