# Austin 311 vs Fetch Resident

The clearest difference is rating: Fetch Resident at 4.5 against Austin 311's 2.3. Fetch Resident also leads on ratings volume (22K vs 56) and iOS requirement (17.0 vs 26.0). Austin 311's advantage is review sentiment (27% vs 8%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Fetch Resident holds the better App Store score, 4.5 against 2.3. That said, the two scores are not equally well evidenced: Fetch Resident has 22K ratings behind it against 56, so its average is the more settled of the two. Written reviews complicate that: 27% of Austin 311's written reviews are positive against 8% of Fetch Resident's, so the app with the better star average is not the one people write more warmly about.

Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on November 1, 2026 and November 5, 2026 respectively.

## The numbers

| Metric | Austin 311 | Fetch Resident |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.3 (56 ratings)](https://appshunter.io/ios/app/austin-311/id894096218/reviews) | **[4.5 (22K ratings)](https://appshunter.io/ios/app/fetch-resident/id1449602121/reviews)** |
| Number of ratings | 56 | **22K** |
| Positive reviews | **27.0% of reviews** | 8.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Fortnightly | Fortnightly |
| Monetization | Free | Free |
| Size | 11 MB | 327 MB |
| Requires iOS | 26.0 | **17.0** |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [City of Austin](https://appshunter.io/developer/894096221) | [Fetch Package, Inc](https://appshunter.io/developer/1437657083) |

## What reviewers say

### Austin 311

[App page](https://appshunter.io/ios/app/austin-311/id894096218)

Access City services and information easily. This app helps you connect with the City of Austin for various needs, contributing to its goal of becoming a well-managed city.

**Highlights:** Access city services, Access city information, Connect with City of Austin

**Features:** Vision Pro support

**In-app purchases:** none


### Fetch Resident

[App page](https://appshunter.io/ios/app/fetch-resident/id1449602121)

This app provides residents of specific communities with convenient delivery services for packages, groceries, and household essentials. It also offers full-service self-storage solutions with door-to-door pickup and delivery, aiming to save users time and reduce daily hassles.

**Highlights:** Same-day package delivery, Unlimited free 2-hour grocery delivery, Containerized self-storage, Door-to-door pickup and delivery, Household essentials delivery

**Features:** Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Prompt and detailed delivery
- 🔒 Secure package handling
- 👍 Convenient delivery scheduling
- 👍 Responsive customer service

**What reviewers complain about**

- 🐛 Missed/delayed deliveries
- 🐛 Lost or missing packages
- 👎 Poor communication and lack of updates
- 👎 Unreliable service
- 👎 Forced to use the service

**Reported bugs**

- Delivery windows not honored
- Packages delivered to wrong addresses
- Inability to reach customer service

**Requested features**

- Ability to select individual packages for delivery
- Improved communication and notification system
- Better customer support options


## Frequently asked questions

### Is Austin 311 free?

Austin 311 is free to download, with no in-app purchases.

### Is Fetch Resident free?

Fetch Resident is free to download, with no in-app purchases.

### Which has better reviews, Austin 311 or Fetch Resident?

Fetch Resident is rated higher. Austin 311 averages 2.3 out of 5 from 56 ratings, while Fetch Resident averages 4.5 from 22K ratings.

### Do Austin 311 or Fetch Resident have ads?

Neither Austin 311 nor Fetch Resident shows ads.

### Which is updated more often, Austin 311 or Fetch Resident?

Austin 311 ships an update fortnightly, and Fetch Resident fortnightly. Most recently, Austin 311 was updated on November 1, 2026 and Fetch Resident on November 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*