# Absolute Secure Access vs SolarWinds Service Desk

The clearest difference is rating: SolarWinds Service Desk at 4.6 against Absolute Secure Access's 4.0. SolarWinds Service Desk also leads on review sentiment (56% vs 20%) and ratings volume (322 vs 21). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SolarWinds Service Desk holds the better App Store score, 4.6 against 4.0. That said, the two scores are not equally well evidenced: SolarWinds Service Desk has 322 ratings behind it against 21, so its average is the more settled of the two. Written reviews point the same way: 20% of Absolute Secure Access's written reviews are positive against 56% of SolarWinds Service Desk's.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.

## The numbers

| Metric | Absolute Secure Access | SolarWinds Service Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (21 ratings)](https://appshunter.io/ios/app/absolute-secure-access/id896008986/reviews) | **[4.6 (322 ratings)](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030/reviews)** |
| Number of ratings | 21 | **322** |
| Positive reviews | 20.0% of reviews | **55.6% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 18 MB | 38 MB |
| Requires iOS | 17 | **13.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [NetMotion Software Inc.](https://appshunter.io/developer/675431048) | [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872) |

## What reviewers say

### Absolute Secure Access

[App page](https://appshunter.io/ios/app/absolute-secure-access/id896008986)

This app provides secure and resilient network connectivity for accessing critical resources. It offers a Zero Trust approach to network access, enhancing security and user productivity. The platform includes advanced threat detection and network monitoring capabilities.

**Highlights:** Resilient network connectivity, Zero Trust Network Access (ZTNA), Data encryption and access controls, Proactive network monitoring, AI/ML-powered threat detection, User and entity behavior analysis (UEBA), Configurable alerts

**In-app purchases:** none


### SolarWinds Service Desk

[App page](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030)

Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.

**Highlights:** Real-time notifications for technicians, Ticket tracking and assignment, Remote incident resolution, Service request submission, Self-service article access, Request status checking

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to manage on the go
- 🚀 Quick and handy for IT tickets
- 👍 User interface easy to use
- 🚀 Runs super smooth
- 👍 Works well and listens to feedback

**What reviewers complain about**

- 🐛 Blank white screen on open
- 🐛 App crashes/closes automatically
- 🐛 Notifications delayed
- 🐛 Attachment issues
- 🐛 Search is unreliable

**Reported bugs**

- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable

**Requested features**

- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents


## Frequently asked questions

### Is Absolute Secure Access free?

Absolute Secure Access is free to download, with no in-app purchases.

### Is SolarWinds Service Desk free?

SolarWinds Service Desk is free to download, with no in-app purchases.

### Which has better reviews, Absolute Secure Access or SolarWinds Service Desk?

SolarWinds Service Desk is rated higher. Absolute Secure Access averages 4.0 out of 5 from 21 ratings, while SolarWinds Service Desk averages 4.6 from 322 ratings.

### Do Absolute Secure Access or SolarWinds Service Desk have ads?

Neither Absolute Secure Access nor SolarWinds Service Desk shows ads.

### Which is updated more often, Absolute Secure Access or SolarWinds Service Desk?

Absolute Secure Access ships an update every 2 months, and SolarWinds Service Desk every 2 months. Most recently, Absolute Secure Access was updated on November 1, 2026 and SolarWinds Service Desk on November 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*