# GettingOut vs Reliance Connect

The clearest difference is ratings volume: GettingOut at 2.2K against Reliance Connect's 35. GettingOut also leads on rating (1.9 vs 1.6) and chart position (#32 vs unranked). Reliance Connect's advantage is monetization model (ad-supported vs free with in-app purchases) and iOS requirement (12.4 vs 16.0). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

GettingOut holds the better App Store score, 1.9 against 1.6. That said, the two scores are not equally well evidenced: GettingOut has 2.2K ratings behind it against 35, so its average is the more settled of the two. Written reviews point the same way: 5% of GettingOut's written reviews are positive against 1% of Reliance Connect's.

GettingOut ships an update every 2 months, Reliance Connect every 3 months. The most recent releases landed on October 20, 2026 and October 17, 2026 respectively.

## The numbers

| Metric | GettingOut | Reliance Connect |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[1.9 (2.2K ratings)](https://appshunter.io/ios/app/gettingout/id907226423/reviews)** | [1.6 (35 ratings)](https://appshunter.io/ios/app/reliance-connect/id1424633414/reviews) |
| Number of ratings | **2.2K** | 35 |
| Positive reviews | **5.0% of reviews** | 1.3% of reviews |
| In-app purchases | No | No |
| Ads | Yes | Yes |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | Free with in-app purchases | **Ad-supported** |
| Best chart rank | **#32** | — |
| Size | 33 MB | 22 MB |
| Requires iOS | 16.0 | **12.4** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 17+ | 4+ |
| Developer | [Telmate, LLC](https://appshunter.io/developer/907226426) | [Reliance Systems Incorporated](https://appshunter.io/developer/1424633413) |

## What reviewers say

### GettingOut

[App page](https://appshunter.io/ios/app/gettingout/id907226423)

**Currently charting:** #32 Top Free · Social Networking (US App Store)

Stay connected with incarcerated loved ones through easy communication. Send messages, photos, and videos, and manage contacts directly from your mobile device. This app facilitates reliable connections, helping to maintain relationships.

**Highlights:** Send and receive messages, Send photos and videos, Make deposits, Manage contacts, Stay connected on the go

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙌 Ability to communicate with loved ones
- 🙂 Convenient messaging feature
- 👀 Video call option

**What reviewers complain about**

- 🐛 Frequent app crashes and glitches
- 💰 Expensive messaging and call costs
- 🤯 Unreliable and inconsistent performance
- 🔍 Difficulty depositing funds and managing accounts
- 🤖 Poor customer service and lack of support

**Reported bugs**

- Messages disappearing or not sending properly
- Inability to log in or access accounts
- Incorrect time stamps and sync issues
- Repeated prompts for app updates

**Requested features**

- Notification system for new messages
- Ability to save message drafts
- Improved photo and video sharing capabilities
- Easier account management and fund transfers


### Reliance Connect

[App page](https://appshunter.io/ios/app/reliance-connect/id1424633414)

Connect with incarcerated loved ones through video calls. This app allows you to receive video calls from inmates, offering a more personal connection than traditional phone calls. Requires WiFi or mobile data.

**Highlights:** Receive video calls from inmates, Connect anywhere with WiFi or mobile data, Link phone numbers to your account, More personal than phone calls, Serves multiple correctional facilities

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers complain about**

- ❌ Unreliable connection
- ❌ Audio issues
- ❌ Video issues
- ❌ Frequent glitches
- ❌ App crashes

**Reported bugs**

- Calls don't load
- Cannot hear inmates
- Phone glitches after download
- App access to speaker cannot be removed
- Test call has no volume

**Requested features**

- Fix audio issues
- Fix video issues
- Improve connection stability
- Provide better setup instructions
- Offer refunds for non-working calls


## Frequently asked questions

### Is GettingOut free?

GettingOut is free to download, with no in-app purchases.

### Is Reliance Connect free?

Reliance Connect is free to download, with no in-app purchases.

### Which has better reviews, GettingOut or Reliance Connect?

GettingOut is rated higher. GettingOut averages 1.9 out of 5 from 2.2K ratings, while Reliance Connect averages 1.6 from 35 ratings.

### Do GettingOut or Reliance Connect have ads?

Both GettingOut and Reliance Connect show ads.

### Which is updated more often, GettingOut or Reliance Connect?

GettingOut ships an update every 2 months, and Reliance Connect every 3 months. Most recently, GettingOut was updated on October 20, 2026 and Reliance Connect on October 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*