# Tawk.to vs Smartsupp

The clearest difference is in-app purchases: Tawk.to at none against Smartsupp's 12. Smartsupp's advantage is rating (4.1 vs 3.7) and iOS requirement (14.0 vs 16.0). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Tawk.to asks for nothing beyond the download.

Smartsupp holds the better App Store score, 4.1 against 3.7. Both are backed by a comparable volume of ratings — 210 and 143 respectively. Written reviews complicate that: 59% of Tawk.to's written reviews are positive against 51% of Smartsupp's, so the app with the better star average is not the one people write more warmly about.

Tawk.to ships an update fortnightly, Smartsupp monthly. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | Tawk.to | Smartsupp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.7 (210 ratings)](https://appshunter.io/ios/app/tawkto/id907458277/reviews) | **[4.1 (143 ratings)](https://appshunter.io/ios/app/smartsupp/id1258723897/reviews)** |
| Number of ratings | **210** | 143 |
| Positive reviews | **58.6% of reviews** | 50.9% of reviews |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | **Fortnightly** | Monthly |
| Monetization | **Free** | Free with in-app purchases |
| Size | 133 MB | 60 MB |
| Requires iOS | 16.0 | **14.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [tawk.to](https://appshunter.io/developer/907458280) | [Smartsupp.com, s.r.o.](https://appshunter.io/developer/1293819674) |

## What reviewers say

### Tawk.to

[App page](https://appshunter.io/ios/app/tawkto/id907458277)

This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.

**Highlights:** Live chat with website visitors, Visitor monitoring, Free customizable page, Real-time communication, No spam or hidden costs

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Useful and free
- 🚀 Excellent functionality
- 💡 Great customer support and suggestions
- 🔒 Secure and reliable
- 👍 Easy to use

**What reviewers complain about**

- 🐛 Notifications not working
- 🐛 Chats keep crashing
- 🐛 Frequent logouts
- 🐛 Glitchy and unstable
- 🐛 Slow performance

**Reported bugs**

- Frequent crashes and freezes
- Unreliable notifications
- Inconsistent chat history
- Login and logout issues
- Compatibility problems with newer iOS versions

**Requested features**

- Dark mode
- Multilingual support
- Improved notification system
- Visitor history and analytics
- Attachment support in chat


### Smartsupp

[App page](https://appshunter.io/ios/app/smartsupp/id1258723897)

Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.

**Highlights:** AI chat assistants, Unified chat inbox, Automated messages & chatbots, Lead generation tools, Performance reports, Customer satisfaction insights

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (11)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Standard Package Monthly | $17.99 | per month |
| Standard Package Monthly | $30.99 | per month |
| Standard Package Monthly | $34.99 | per month |
| Pro Package Monthly | $36.90 | per month |
| Standard Package Monthly | $59.99 | per month |
| Pro Package Monthly | $72.99 | per month |
| Standard Package Annual | $144.99 | per year |
| Standard Package Annual | $259.00 | per year |
| Standard Package Annual | $284.99 | per year |
| Pro Package Annual | $349.00 | per year |
| Pro Package Annual | $699.99 | per year |

**What reviewers like**

- 👍 Easy to use
- 🚀 Fast and reliable
- ✅ Useful for live chat support
- 💻 Works well on PC
- ✨ Good free version

**What reviewers complain about**

- 🐛 Frequent crashes
- ❌ Poor support
- 📱 App not working on iOS
- ⚠️ Scam alert (user reported)
- 💸 High subscription fees

**Reported bugs**

- App crashes on startup
- Cannot log in
- Chat not working
- Messages not received
- Notifications not working

**Requested features**

- Allow writing messages when customer is offline
- Option to set status to offline
- Red badge for unread messages
- Repeat notifications for new chats
- Pre-chat options


## Frequently asked questions

### Is Tawk.to free?

Tawk.to is free to download, with no in-app purchases.

### Is Smartsupp free?

Smartsupp is free to download, with in-app purchases available.

### Which has better reviews, Tawk.to or Smartsupp?

Smartsupp is rated higher. Tawk.to averages 3.7 out of 5 from 210 ratings, while Smartsupp averages 4.1 from 143 ratings.

### Do Tawk.to or Smartsupp have ads?

Neither Tawk.to nor Smartsupp shows ads.

### Which is updated more often, Tawk.to or Smartsupp?

Tawk.to ships an update fortnightly, and Smartsupp monthly. Most recently, Tawk.to was updated on September 23, 2026 and Smartsupp on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*