# Tawk.to vs Freshchat

Tawk.to and Freshchat both sit at 3.7 stars, but that hides the real split: 59% of Tawk.to's written reviews are positive against 20% of Freshchat's. Tawk.to also leads on monetization model (free vs freemium) and ratings volume (210 vs 52). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 3.7 for Tawk.to against 3.7 for Freshchat. Both are backed by a comparable volume of ratings — 210 and 52 respectively. Written reviews are what separate them: 59% of Tawk.to's written reviews are positive against 20% of Freshchat's.

Tawk.to ships an update fortnightly, Freshchat every 3 weeks. The most recent releases landed on September 23, 2026 and August 10, 2026 respectively.

## The numbers

| Metric | Tawk.to | Freshchat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.7 (210 ratings)](https://appshunter.io/ios/app/tawkto/id907458277/reviews)** | [3.7 (52 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews) |
| Number of ratings | **210** | 52 |
| Positive reviews | **58.6% of reviews** | 19.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 3 weeks |
| Monetization | **Free** | Freemium |
| Size | 133 MB | 244 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [tawk.to](https://appshunter.io/developer/907458280) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Tawk.to

[App page](https://appshunter.io/ios/app/tawkto/id907458277)

This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.

**Highlights:** Live chat with website visitors, Visitor monitoring, Free customizable page, Real-time communication, No spam or hidden costs

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Useful and free
- 🚀 Excellent functionality
- 💡 Great customer support and suggestions
- 🔒 Secure and reliable
- 👍 Easy to use

**What reviewers complain about**

- 🐛 Notifications not working
- 🐛 Chats keep crashing
- 🐛 Frequent logouts
- 🐛 Glitchy and unstable
- 🐛 Slow performance

**Reported bugs**

- Frequent crashes and freezes
- Unreliable notifications
- Inconsistent chat history
- Login and logout issues
- Compatibility problems with newer iOS versions

**Requested features**

- Dark mode
- Multilingual support
- Improved notification system
- Visitor history and analytics
- Attachment support in chat


### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none


## Frequently asked questions

### Is Tawk.to free?

Tawk.to is free to download, with no in-app purchases.

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Which has better reviews, Tawk.to or Freshchat?

Tawk.to is rated higher. Tawk.to averages 3.7 out of 5 from 210 ratings, while Freshchat averages 3.7 from 52 ratings.

### Do Tawk.to or Freshchat have ads?

Neither Tawk.to nor Freshchat shows ads.

### Which is updated more often, Tawk.to or Freshchat?

Tawk.to ships an update fortnightly, and Freshchat every 3 weeks. Most recently, Tawk.to was updated on September 23, 2026 and Freshchat on August 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*