# Tawk.to vs Tidio

The clearest difference is rating: Tidio at 4.8 against Tawk.to's 3.7. Tidio also leads on review sentiment (83% vs 59%) and ratings volume (4.8K vs 210). Tawk.to's advantage is monetization model (free vs freemium). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tidio holds the better App Store score, 4.8 against 3.7. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 210, so its average is the more settled of the two. Written reviews point the same way: 59% of Tawk.to's written reviews are positive against 83% of Tidio's.

Tawk.to ships an update fortnightly, Tidio every 9 days. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | Tawk.to | Tidio |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.7 (210 ratings)](https://appshunter.io/ios/app/tawkto/id907458277/reviews) | **[4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews)** |
| Number of ratings | 210 | **4.8K** |
| Positive reviews | 58.6% of reviews | **82.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Fortnightly | **Every 9 days** |
| Monetization | **Free** | Freemium |
| Size | 133 MB | 64 MB |
| Requires iOS | 16.0 | **13.4** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [tawk.to](https://appshunter.io/developer/907458280) | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) |

## What reviewers say

### Tawk.to

[App page](https://appshunter.io/ios/app/tawkto/id907458277)

This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.

**Highlights:** Live chat with website visitors, Visitor monitoring, Free customizable page, Real-time communication, No spam or hidden costs

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Useful and free
- 🚀 Excellent functionality
- 💡 Great customer support and suggestions
- 🔒 Secure and reliable
- 👍 Easy to use

**What reviewers complain about**

- 🐛 Notifications not working
- 🐛 Chats keep crashing
- 🐛 Frequent logouts
- 🐛 Glitchy and unstable
- 🐛 Slow performance

**Reported bugs**

- Frequent crashes and freezes
- Unreliable notifications
- Inconsistent chat history
- Login and logout issues
- Compatibility problems with newer iOS versions

**Requested features**

- Dark mode
- Multilingual support
- Improved notification system
- Visitor history and analytics
- Attachment support in chat


### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


## Frequently asked questions

### Is Tawk.to free?

Tawk.to is free to download, with no in-app purchases.

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Which has better reviews, Tawk.to or Tidio?

Tidio is rated higher. Tawk.to averages 3.7 out of 5 from 210 ratings, while Tidio averages 4.8 from 4.8K ratings.

### Do Tawk.to or Tidio have ads?

Neither Tawk.to nor Tidio shows ads.

### Which is updated more often, Tawk.to or Tidio?

Tawk.to ships an update fortnightly, and Tidio every 9 days. Most recently, Tawk.to was updated on September 23, 2026 and Tidio on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*