# Tidio vs Crisp

The clearest difference is update cadence: Tidio at weekly against Crisp's every 2 months. Tidio also leads on rating (4.8 vs 4.4) and ratings volume (4.8K vs 520). Crisp's advantage is monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tidio holds the better App Store score, 4.8 against 4.4. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 520, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 71% of Crisp's.

Tidio ships an update weekly, Crisp every 2 months. The most recent releases landed on October 18, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | Tidio | Crisp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews)** | [4.4 (520 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews) |
| Number of ratings | **4.8K** | 520 |
| Positive reviews | **82.8% of reviews** | 70.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 65 MB | 146 MB |
| Requires iOS | **13.4** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 17+ | 4+ |
| Developer | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) | [Crisp IM SARL](https://appshunter.io/developer/1085703893) |

## What reviewers say

### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


## Frequently asked questions

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Which has better reviews, Tidio or Crisp?

Tidio is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while Crisp averages 4.4 from 520 ratings.

### Do Tidio or Crisp have ads?

Neither Tidio nor Crisp shows ads.

### Which is updated more often, Tidio or Crisp?

Tidio ships an update weekly, and Crisp every 2 months. Most recently, Tidio was updated on October 18, 2026 and Crisp on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*