# Tidio vs Smartsupp

The clearest difference is rating: Tidio at 4.8 against Smartsupp's 4.1. Tidio also leads on in-app purchases (none vs 12) and review sentiment (83% vs 51%). On price, ads, monetization model and device support there is nothing between them.

Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Tidio asks for nothing beyond the download.

Tidio holds the better App Store score, 4.8 against 4.1. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 143, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 51% of Smartsupp's.

Tidio ships an update every 9 days, Smartsupp monthly. Both last shipped on September 22, 2026.

## The numbers

| Metric | Tidio | Smartsupp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews)** | [4.1 (143 ratings)](https://appshunter.io/ios/app/smartsupp/id1258723897/reviews) |
| Number of ratings | **4.8K** | 143 |
| Positive reviews | **82.8% of reviews** | 50.9% of reviews |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | **Every 9 days** | Monthly |
| Monetization | Freemium | Free with in-app purchases |
| Size | 64 MB | 60 MB |
| Requires iOS | **13.4** | 14.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 4+ |
| Developer | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) | [Smartsupp.com, s.r.o.](https://appshunter.io/developer/1293819674) |

## What reviewers say

### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


### Smartsupp

[App page](https://appshunter.io/ios/app/smartsupp/id1258723897)

Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.

**Highlights:** AI chat assistants, Unified chat inbox, Automated messages & chatbots, Lead generation tools, Performance reports, Customer satisfaction insights

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (11)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Standard Package Monthly | $17.99 | per month |
| Standard Package Monthly | $30.99 | per month |
| Standard Package Monthly | $34.99 | per month |
| Pro Package Monthly | $36.90 | per month |
| Standard Package Monthly | $59.99 | per month |
| Pro Package Monthly | $72.99 | per month |
| Standard Package Annual | $144.99 | per year |
| Standard Package Annual | $259.00 | per year |
| Standard Package Annual | $284.99 | per year |
| Pro Package Annual | $349.00 | per year |
| Pro Package Annual | $699.99 | per year |

**What reviewers like**

- 👍 Easy to use
- 🚀 Fast and reliable
- ✅ Useful for live chat support
- 💻 Works well on PC
- ✨ Good free version

**What reviewers complain about**

- 🐛 Frequent crashes
- ❌ Poor support
- 📱 App not working on iOS
- ⚠️ Scam alert (user reported)
- 💸 High subscription fees

**Reported bugs**

- App crashes on startup
- Cannot log in
- Chat not working
- Messages not received
- Notifications not working

**Requested features**

- Allow writing messages when customer is offline
- Option to set status to offline
- Red badge for unread messages
- Repeat notifications for new chats
- Pre-chat options


## Frequently asked questions

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Is Smartsupp free?

Smartsupp is free to download, with in-app purchases available.

### Which has better reviews, Tidio or Smartsupp?

Tidio is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while Smartsupp averages 4.1 from 143 ratings.

### Do Tidio or Smartsupp have ads?

Neither Tidio nor Smartsupp shows ads.

### Which is updated more often, Tidio or Smartsupp?

Tidio ships an update every 9 days, and Smartsupp monthly. Most recently, Tidio was updated on September 22, 2026 and Smartsupp on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*