# Tidio vs Freshchat

The clearest difference is review sentiment: Tidio at 83% against Freshchat's 20%. Tidio also leads on rating (4.8 vs 3.7) and ratings volume (4.8K vs 52). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tidio holds the better App Store score, 4.8 against 3.7. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 52, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 20% of Freshchat's.

Tidio ships an update every 9 days, Freshchat every 3 weeks. The most recent releases landed on September 22, 2026 and August 10, 2026 respectively.

## The numbers

| Metric | Tidio | Freshchat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews)** | [3.7 (52 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews) |
| Number of ratings | **4.8K** | 52 |
| Positive reviews | **82.8% of reviews** | 19.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 9 days** | Every 3 weeks |
| Monetization | Freemium | Freemium |
| Size | 64 MB | 244 MB |
| Requires iOS | **13.4** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 4+ |
| Developer | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none


## Frequently asked questions

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Which has better reviews, Tidio or Freshchat?

Tidio is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while Freshchat averages 3.7 from 52 ratings.

### Do Tidio or Freshchat have ads?

Neither Tidio nor Freshchat shows ads.

### Which is updated more often, Tidio or Freshchat?

Tidio ships an update every 9 days, and Freshchat every 3 weeks. Most recently, Tidio was updated on September 22, 2026 and Freshchat on August 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*