# Tidio vs Shopify Inbox

The clearest difference is monetization model: Shopify Inbox at free against Tidio's freemium. Tidio's advantage is review sentiment (83% vs 58%) and update cadence (weekly vs fortnightly). On price, rating, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.8 for Tidio against 4.8 for Shopify Inbox. Both are backed by a comparable volume of ratings — 4.8K and 13K respectively. Written reviews are what separate them: 83% of Tidio's written reviews are positive against 58% of Shopify Inbox's.

Tidio ships an update weekly, Shopify Inbox fortnightly. The most recent releases landed on November 1, 2026 and October 31, 2026 respectively.

## The numbers

| Metric | Tidio | Shopify Inbox |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews) | **[4.8 (13K ratings)](https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews)** |
| Number of ratings | 4.8K | **13K** |
| Positive reviews | **82.8% of reviews** | 58.1% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Fortnightly |
| Monetization | Freemium | **Free** |
| Size | 65 MB | 41 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 4+ |
| Developer | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) | [Shopify Inc.](https://appshunter.io/developer/371294475) |

## What reviewers say

### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


### Shopify Inbox

[App page](https://appshunter.io/ios/app/shopify-inbox/id1301681854)

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

**Highlights:** Sell products and discounts via chat, Automated message responses, Track shopping cart activity, Assign chats to staff, Manage conversations from multiple channels, Send order updates via email

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick response to customer inquiries
- 👍 Helpful for increasing sales conversions
- 💡 Useful for providing customer service
- 👍 Customization options for chat
- 🚀 Efficient for responding to customers on the go

**What reviewers complain about**

- 🐛 Delayed message updates and notifications
- 🐛 Inability to switch between multiple stores
- 🐛 Crashes and glitches
- 🐛 Spam and scam messages from 'experts'
- 🐛 Inability to block or filter unwanted messages

**Reported bugs**

- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts

**Requested features**

- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat


## Frequently asked questions

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Is Shopify Inbox free?

Shopify Inbox is free to download, with no in-app purchases.

### Which has better reviews, Tidio or Shopify Inbox?

Shopify Inbox is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while Shopify Inbox averages 4.8 from 13K ratings.

### Do Tidio or Shopify Inbox have ads?

Neither Tidio nor Shopify Inbox shows ads.

### Which is updated more often, Tidio or Shopify Inbox?

Tidio ships an update weekly, and Shopify Inbox fortnightly. Most recently, Tidio was updated on November 1, 2026 and Shopify Inbox on October 31, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*