# Tidio vs Chatwoot

The clearest difference is rating: Tidio at 4.8 against Chatwoot's 4.1. Tidio also leads on review sentiment (83% vs 55%) and ratings volume (4.8K vs 13). Chatwoot's advantage is monetization model (free vs freemium). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tidio holds the better App Store score, 4.8 against 4.1. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 13, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 55% of Chatwoot's.

Tidio ships an update weekly, Chatwoot every 2 weeks. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Tidio | Chatwoot |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews)** | [4.1 (13 ratings)](https://appshunter.io/ios/app/chatwoot/id1495796682/reviews) |
| Number of ratings | **4.8K** | 13 |
| Positive reviews | **82.8% of reviews** | 55.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 2 weeks |
| Monetization | Freemium | **Free** |
| Size | 65 MB | 73 MB |
| Requires iOS | **15.1** | 16.4 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 17+ | 4+ |
| Developer | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) | [Chatwoot Inc](https://appshunter.io/developer/1590326840) |

## What reviewers say

### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


### Chatwoot

[App page](https://appshunter.io/ios/app/chatwoot/id1495796682)

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

**Highlights:** Real-time customer engagement, On-the-go conversation follow-up, Instant system activity notifications, Team collaboration with private notes, Conversation status management, Assign conversations to team members

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Is Chatwoot free?

Chatwoot is free to download, with no in-app purchases.

### Which has better reviews, Tidio or Chatwoot?

Tidio is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while Chatwoot averages 4.1 from 13 ratings.

### Do Tidio or Chatwoot have ads?

Neither Tidio nor Chatwoot shows ads.

### Which is updated more often, Tidio or Chatwoot?

Tidio ships an update weekly, and Chatwoot every 2 weeks. Most recently, Tidio was updated on October 23, 2026 and Chatwoot on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*