# Tidio vs DelightChat

The clearest difference is review sentiment: Tidio at 83% against DelightChat's 57%. Tidio also leads on ratings volume (4.8K vs 1). DelightChat's advantage is monetization model (free vs freemium) and rating (5.0 vs 4.8). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

DelightChat holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 83% of Tidio's written reviews are positive against 57% of DelightChat's, so the app with the better star average is not the one people write more warmly about.

Tidio ships an update weekly, DelightChat fortnightly. The most recent releases landed on October 21, 2026 and October 5, 2026 respectively.

## The numbers

| Metric | Tidio | DelightChat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/delightchat-customer-support/id1577703156/reviews)** |
| Number of ratings | **4.8K** | 1 |
| Positive reviews | **82.8% of reviews** | 57.1% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Fortnightly |
| Monetization | Freemium | **Free** |
| Size | 65 MB | 40 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 17+ | 4+ |
| Developer | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) | [Saasberry Apps, Inc.](https://appshunter.io/developer/1577703158) |

## What reviewers say

### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


### DelightChat

[App page](https://appshunter.io/ios/app/delightchat-customer-support/id1577703156)

Streamline customer service by unifying WhatsApp, Instagram, Facebook, and email inquiries into a single dashboard. Access Shopify order data and collaborate with your team to resolve customer issues efficiently.

**Highlights:** Unified inbox for multiple channels, Team collaboration tools, Shopify order data integration, Pre-written reply templates (macros), Centralized customer query management

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Is DelightChat free?

DelightChat is free to download, with no in-app purchases.

### Which has better reviews, Tidio or DelightChat?

DelightChat is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while DelightChat averages 5.0 from 1 ratings.

### Do Tidio or DelightChat have ads?

Neither Tidio nor DelightChat shows ads.

### Which is updated more often, Tidio or DelightChat?

Tidio ships an update weekly, and DelightChat fortnightly. Most recently, Tidio was updated on October 21, 2026 and DelightChat on October 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*