# Tidio vs BotPenguin

The clearest difference is monetization model: BotPenguin at free against Tidio's freemium. BotPenguin also leads on review sentiment (100% vs 83%) and rating (5.0 vs 4.8). Tidio's advantage is ratings volume (4.8K vs 1) and update cadence (weekly vs every 3 weeks). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

BotPenguin holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 100% of BotPenguin's.

Tidio ships an update weekly, BotPenguin every 3 weeks. The most recent releases landed on October 14, 2026 and October 1, 2026 respectively.

## The numbers

| Metric | Tidio | BotPenguin |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/botpenguin/id1593822384/reviews)** |
| Number of ratings | **4.8K** | 1 |
| Positive reviews | 82.8% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 3 weeks |
| Monetization | Freemium | **Free** |
| Size | 65 MB | 92 MB |
| Requires iOS | **13.4** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 17+ |
| Developer | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) | [RelinnsTech](https://appshunter.io/developer/1382687350) |

## What reviewers say

### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


### BotPenguin

[App page](https://appshunter.io/ios/app/botpenguin/id1593822384)

Manage customer interactions and chatbots on the go. This app allows live chat, lead tracking, message monitoring, and chatbot configuration from a single mobile dashboard.

**Highlights:** Live chat with users, Track Facebook pages and chatbots, Manage leads and subscribers, Monitor message consumption, Configure and build chatbots, Single dashboard management

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Is BotPenguin free?

BotPenguin is free to download, with no in-app purchases.

### Which has better reviews, Tidio or BotPenguin?

BotPenguin is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while BotPenguin averages 5.0 from 1 ratings.

### Do Tidio or BotPenguin have ads?

Neither Tidio nor BotPenguin shows ads.

### Which is updated more often, Tidio or BotPenguin?

Tidio ships an update weekly, and BotPenguin every 3 weeks. Most recently, Tidio was updated on October 14, 2026 and BotPenguin on October 1, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*