# Tidio vs Formilla Live Chat

The clearest difference is rating: Tidio at 4.8 against Formilla Live Chat's 3.3. Tidio also leads on update cadence (every 9 days vs every 3 months) and ratings volume (4.8K vs 9). Formilla Live Chat's advantage is monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tidio holds the better App Store score, 4.8 against 3.3. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 62% of Formilla Live Chat's.

Tidio ships an update every 9 days, Formilla Live Chat every 3 months. The most recent releases landed on September 22, 2026 and June 3, 2026 respectively.

## The numbers

| Metric | Tidio | Formilla Live Chat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (4.8K ratings)](https://appshunter.io/ios/app/tidio/id916822567/reviews)** | [3.3 (9 ratings)](https://appshunter.io/ios/app/formilla-live-chat/id978199882/reviews) |
| Number of ratings | **4.8K** | 9 |
| Positive reviews | **82.8% of reviews** | 61.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 9 days** | Every 3 months |
| Monetization | Freemium | **Free** |
| Size | 64 MB | 15 MB |
| Requires iOS | **13.4** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 4+ |
| Developer | [TIDIO POLAND SP Z O O](https://appshunter.io/developer/916822566) | [Formilla.com](https://appshunter.io/developer/978199881) |

## What reviewers say

### Tidio

[App page](https://appshunter.io/ios/app/tidio/id916822567)

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

**Highlights:** Live chat with customers, AI-powered chatbots for lead generation, Quick response templates, Real-time visitor list, Detailed visitor information, Push notifications for new messages

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features

**Reported bugs**

- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs

**Requested features**

- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting


### Formilla Live Chat

[App page](https://appshunter.io/ios/app/formilla-live-chat/id978199882)

Enhance your website's customer engagement by enabling real-time chat with visitors, even when you're away. This tool offers instant installation, push notifications for new messages, and visitor monitoring to help you never miss an opportunity.

**Highlights:** Instant website installation, Push notifications for new chats, Real-time visitor monitoring, Canned messages for quick replies, Customizable chatbots, Branding and theme customization, Multi-language support

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Tidio free?

Tidio is free to download, with no in-app purchases.

### Is Formilla Live Chat free?

Formilla Live Chat is free to download, with no in-app purchases.

### Which has better reviews, Tidio or Formilla Live Chat?

Tidio is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while Formilla Live Chat averages 3.3 from 9 ratings.

### Do Tidio or Formilla Live Chat have ads?

Neither Tidio nor Formilla Live Chat shows ads.

### Which is updated more often, Tidio or Formilla Live Chat?

Tidio ships an update every 9 days, and Formilla Live Chat every 3 months. Most recently, Tidio was updated on September 22, 2026 and Formilla Live Chat on June 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*