# Dialpad vs Aircall

The clearest difference is monetization model: Dialpad at ad-supported against Aircall's subscription. Dialpad also leads on ratings volume (4.5K vs 315). Aircall's advantage is ads (none vs shown). On price, rating, review sentiment and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Dialpad holds the better App Store score, 4.6 against 4.4. That said, the two scores are not equally well evidenced: Dialpad has 4.5K ratings behind it against 315, so its average is the more settled of the two. Written reviews complicate that: 34% of Dialpad's written reviews are positive against 36% of Aircall's, so the app with the better star average is not the one people write more warmly about.

Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on September 22, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | Dialpad | Aircall |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (4.5K ratings)](https://appshunter.io/ios/app/dialpad/id921879637/reviews)** | [4.4 (315 ratings)](https://appshunter.io/ios/app/aircall/id1021338425/reviews) |
| Number of ratings | **4.5K** | 315 |
| Positive reviews | 34.0% of reviews | **35.9% of reviews** |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | Fortnightly | Fortnightly |
| Monetization | **Ad-supported** | Subscription |
| Size | 335 MB | 83 MB |
| Requires iOS | 17.0 | 17.0 |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Dialpad, Inc.](https://appshunter.io/developer/442976549) | [Aircall.io Inc.](https://appshunter.io/developer/1021337734) |

## What reviewers say

### Dialpad

[App page](https://appshunter.io/ios/app/dialpad/id921879637)

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

**Highlights:** Unified communication platform, Cross-device call switching, Automatic call transcription, Rich contact profiles with CRM integration, Remote call monitoring and coaching

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution

**What reviewers complain about**

- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support

**Reported bugs**

- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes

**Requested features**

- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription


### Aircall

[App page](https://appshunter.io/ios/app/aircall/id1021338425)

This app extends your business phone system to your mobile device, allowing you to manage calls, messages, and customer interactions on the go. It provides features like business numbers, call recording, AI summaries, and CRM integrations to enhance productivity and customer service.

**Highlights:** Business phone numbers, Call recording and notes, SMS/MMS messaging, AI-driven call summaries, CRM and Helpdesk integrations, Mobile notifications, Call transfer and conferencing

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient mobile app
- 📞 Seamless desktop-mobile integration
- 📊 Helpful analytics and reporting
- 🤝 Good CRM integrations
- 💬 Reliable text messaging

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 📉 Unreliable call quality and connectivity
- 🕰️ Slow app performance and loading times
- 🔇 Missing key features like voicemail playback
- 💰 Overpriced compared to competitors

**Reported bugs**

- Calls frequently drop or fail to connect
- Text messages often delayed or not received
- Mobile app randomly logs users out
- Compatibility issues with newer iOS versions
- Inconsistent performance across different devices

**Requested features**

- Add ability to send and receive multimedia messages
- Improve mobile app stability and user experience
- Provide better customer support and issue resolution
- Introduce more customization and personalization options
- Enhance call management features like call transfer


## Frequently asked questions

### Is Dialpad free?

Dialpad is free to download, with no in-app purchases.

### Is Aircall free?

Aircall is free to download, with no in-app purchases.

### Which has better reviews, Dialpad or Aircall?

Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.5K ratings, while Aircall averages 4.4 from 315 ratings.

### Do Dialpad or Aircall have ads?

Dialpad shows ads; Aircall does not.

### Which is updated more often, Dialpad or Aircall?

Dialpad ships an update fortnightly, and Aircall fortnightly. Most recently, Dialpad was updated on September 22, 2026 and Aircall on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*