# Dialpad vs Mitel Connect

The clearest difference is ads: Mitel Connect at none against Dialpad's shown. Mitel Connect also leads on monetization model (free vs ad-supported) and iOS requirement (12.0 vs 17.0). Dialpad's advantage is update cadence (fortnightly vs every 2 months) and review sentiment (34% vs 23%). On price, rating, ratings volume and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.6 for Dialpad against 4.5 for Mitel Connect. Both are backed by a comparable volume of ratings — 4.6K and 4.8K respectively. Written reviews are what separate them: 34% of Dialpad's written reviews are positive against 23% of Mitel Connect's.

Dialpad ships an update fortnightly, Mitel Connect every 2 months. The most recent releases landed on October 14, 2026 and October 7, 2026 respectively.

## The numbers

| Metric | Dialpad | Mitel Connect |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (4.6K ratings)](https://appshunter.io/ios/app/dialpad/id921879637/reviews)** | [4.5 (4.8K ratings)](https://appshunter.io/ios/app/mitel-connect/id1206998099/reviews) |
| Number of ratings | 4.6K | **4.8K** |
| Positive reviews | **34.0% of reviews** | 23.2% of reviews |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | **Fortnightly** | Every 2 months |
| Monetization | Ad-supported | **Free** |
| Size | 346 MB | 66 MB |
| Requires iOS | 17.0 | **12.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Dialpad, Inc.](https://appshunter.io/developer/442976549) | [Mitel Networks Corporation](https://appshunter.io/developer/448794623) |

## What reviewers say

### Dialpad

[App page](https://appshunter.io/ios/app/dialpad/id921879637)

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

**Highlights:** Unified communication platform, Cross-device call switching, Automatic call transcription, Rich contact profiles with CRM integration, Remote call monitoring and coaching

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution

**What reviewers complain about**

- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support

**Reported bugs**

- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes

**Requested features**

- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription


### Mitel Connect

[App page](https://appshunter.io/ios/app/mitel-connect/id1206998099)

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

**Highlights:** Mobile desk phone functionality, Access enterprise contacts, One-click conference joining, Call and voicemail management, Business caller ID, New dashboard for work day management, Seamless WiFi/cellular handover

**In-app purchases:** none

**What reviewers like**

- 🚀 Works great
- 💡 Useful for remote work
- 👍 Easy to use

**What reviewers complain about**

- 🐛 Crashes frequently
- 🔋 Drains battery
- 🔒 Connectivity issues
- 👎 Unreliable performance

**Reported bugs**

- App crashes on launch
- Calls not ringing through app
- Frequent disconnects
- Compatibility issues with newer iOS versions

**Requested features**

- Improve background functionality
- Add IM and video conferencing
- Better integration with iOS features


## Frequently asked questions

### Is Dialpad free?

Dialpad is free to download, with no in-app purchases.

### Is Mitel Connect free?

Mitel Connect is free to download, with no in-app purchases.

### Which has better reviews, Dialpad or Mitel Connect?

Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.6K ratings, while Mitel Connect averages 4.5 from 4.8K ratings.

### Do Dialpad or Mitel Connect have ads?

Dialpad shows ads; Mitel Connect does not.

### Which is updated more often, Dialpad or Mitel Connect?

Dialpad ships an update fortnightly, and Mitel Connect every 2 months. Most recently, Dialpad was updated on October 14, 2026 and Mitel Connect on October 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*