# Dialpad vs HelpSpot

The clearest difference is rating: Dialpad at 4.6 against HelpSpot's 3.0. Dialpad also leads on update cadence (fortnightly vs every 6 months) and ratings volume (4.6K vs 4). HelpSpot's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Dialpad holds the better App Store score, 4.6 against 3.0. That said, the two scores are not equally well evidenced: Dialpad has 4.6K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 34% of Dialpad's written reviews are positive against 17% of HelpSpot's.

Dialpad ships an update fortnightly, HelpSpot every 6 months. The most recent releases landed on October 9, 2026 and October 7, 2026 respectively.

## The numbers

| Metric | Dialpad | HelpSpot |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (4.6K ratings)](https://appshunter.io/ios/app/dialpad/id921879637/reviews)** | [3.0 (4 ratings)](https://appshunter.io/ios/app/helpspot/id964508474/reviews) |
| Number of ratings | **4.6K** | 4 |
| Positive reviews | **34.0% of reviews** | 16.7% of reviews |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | **Fortnightly** | Every 6 months |
| Monetization | Ad-supported | **Free** |
| Size | 346 MB | 7 MB |
| Requires iOS | 17.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Dialpad, Inc.](https://appshunter.io/developer/442976549) | [UserScape Inc.](https://appshunter.io/developer/887514723) |

## What reviewers say

### Dialpad

[App page](https://appshunter.io/ios/app/dialpad/id921879637)

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

**Highlights:** Unified communication platform, Cross-device call switching, Automatic call transcription, Rich contact profiles with CRM integration, Remote call monitoring and coaching

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution

**What reviewers complain about**

- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support

**Reported bugs**

- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes

**Requested features**

- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription


### HelpSpot

[App page](https://appshunter.io/ios/app/helpspot/id964508474)

Manage customer support requests on the go. Respond to inquiries, add notes, and utilize saved replies for quick customer service. Access filters, search, and request history from your mobile device.

**Highlights:** Respond to requests, Add private notes, Access filters, Use popular responses, Full searching, Request history access, Customer history

**In-app purchases:** none


## Frequently asked questions

### Is Dialpad free?

Dialpad is free to download, with no in-app purchases.

### Is HelpSpot free?

HelpSpot is free to download, with no in-app purchases.

### Which has better reviews, Dialpad or HelpSpot?

Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.6K ratings, while HelpSpot averages 3.0 from 4 ratings.

### Do Dialpad or HelpSpot have ads?

Dialpad shows ads; HelpSpot does not.

### Which is updated more often, Dialpad or HelpSpot?

Dialpad ships an update fortnightly, and HelpSpot every 6 months. Most recently, Dialpad was updated on October 9, 2026 and HelpSpot on October 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*