# Dialpad vs FrontApp

The clearest difference is rating: Dialpad at 4.6 against FrontApp's 3.3. Dialpad also leads on ratings volume (4.6K vs 199). FrontApp's advantage is ads (none vs shown) and iOS requirement (15.6 vs 17.0). On price, review sentiment, update cadence and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Dialpad holds the better App Store score, 4.6 against 3.3. That said, the two scores are not equally well evidenced: Dialpad has 4.6K ratings behind it against 199, so its average is the more settled of the two. Written reviews split almost evenly too, at 34% and 34% positive.

Dialpad ships an update fortnightly, FrontApp every 3 weeks. The most recent releases landed on October 9, 2026 and October 10, 2026 respectively.

## The numbers

| Metric | Dialpad | FrontApp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (4.6K ratings)](https://appshunter.io/ios/app/dialpad/id921879637/reviews)** | [3.3 (199 ratings)](https://appshunter.io/ios/app/frontapp/id983808769/reviews) |
| Number of ratings | **4.6K** | 199 |
| Positive reviews | 34.0% of reviews | **34.5% of reviews** |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | **Fortnightly** | Every 3 weeks |
| Monetization | Ad-supported | Ad-supported |
| Size | 346 MB | 78 MB |
| Requires iOS | 17.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Dialpad, Inc.](https://appshunter.io/developer/442976549) | [FrontApp, Inc.](https://appshunter.io/developer/983808768) |

## What reviewers say

### Dialpad

[App page](https://appshunter.io/ios/app/dialpad/id921879637)

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

**Highlights:** Unified communication platform, Cross-device call switching, Automatic call transcription, Rich contact profiles with CRM integration, Remote call monitoring and coaching

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution

**What reviewers complain about**

- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support

**Reported bugs**

- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes

**Requested features**

- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription


### FrontApp

[App page](https://appshunter.io/ios/app/frontapp/id983808769)

This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.

**Highlights:** Unified customer communication, Automated workflows, Real-time collaboration, Centralized message routing, Customer operations visibility, Team efficiency tools

**In-app purchases:** none

**What reviewers like**

- 👥 Excellent for shared team inboxes
- 🎯 Streamlined email collaboration
- ⚡ Desktop and web versions are solid
- 🔄 Useful commenting and tagging features
- 💬 Great for internal team communication

**What reviewers complain about**

- 🐢 Slow app performance and loading times
- 🐛 Frequent crashes and freezing
- 📱 Mobile app significantly behind desktop version
- 💰 Expensive pricing with unexpected increases
- 🔐 Login issues (Google and Microsoft auth)

**Reported bugs**

- App crashes frequently on launch and during use
- Emails fail to send or send blank messages
- Login redirects don't complete (Google auth)
- App freezes requiring phone restart
- Unable to mark emails as read

**Requested features**

- Dark mode for mobile app
- Ability to manage other users' status on mobile
- Calendar integration on mobile
- Push notifications for untagged emails
- Language filtering on mobile


## Frequently asked questions

### Is Dialpad free?

Dialpad is free to download, with no in-app purchases.

### Is FrontApp free?

FrontApp is free to download, with no in-app purchases.

### Which has better reviews, Dialpad or FrontApp?

Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.6K ratings, while FrontApp averages 3.3 from 199 ratings.

### Do Dialpad or FrontApp have ads?

Dialpad shows ads; FrontApp does not.

### Which is updated more often, Dialpad or FrontApp?

Dialpad ships an update fortnightly, and FrontApp every 3 weeks. Most recently, Dialpad was updated on October 9, 2026 and FrontApp on October 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*