# Dialpad vs 3CX

The clearest difference is rating: Dialpad at 4.6 against 3CX's 2.6. Dialpad also leads on ratings volume (4.5K vs 317) and update cadence (fortnightly vs monthly). 3CX's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, review sentiment, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Dialpad holds the better App Store score, 4.6 against 2.6. That said, the two scores are not equally well evidenced: Dialpad has 4.5K ratings behind it against 317, so its average is the more settled of the two. Written reviews point the same way: 34% of Dialpad's written reviews are positive against 28% of 3CX's.

Dialpad ships an update fortnightly, 3CX monthly. Both last shipped on September 22, 2026.

## The numbers

| Metric | Dialpad | 3CX |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (4.5K ratings)](https://appshunter.io/ios/app/dialpad/id921879637/reviews)** | [2.6 (317 ratings)](https://appshunter.io/ios/app/3cx/id992045982/reviews) |
| Number of ratings | **4.5K** | 317 |
| Positive reviews | **34.0% of reviews** | 28.1% of reviews |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | **Fortnightly** | Monthly |
| Monetization | Ad-supported | **Free** |
| Size | 335 MB | 64 MB |
| Requires iOS | 17.0 | **16.3** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Dialpad, Inc.](https://appshunter.io/developer/442976549) | [3CX](https://appshunter.io/developer/392927998) |

## What reviewers say

### Dialpad

[App page](https://appshunter.io/ios/app/dialpad/id921879637)

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

**Highlights:** Unified communication platform, Cross-device call switching, Automatic call transcription, Rich contact profiles with CRM integration, Remote call monitoring and coaching

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution

**What reviewers complain about**

- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support

**Reported bugs**

- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes

**Requested features**

- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription


### 3CX

[App page](https://appshunter.io/ios/app/3cx/id992045982)

This app enables remote work by allowing users to access their office phone extension from any location. It facilitates calls, conference scheduling, team chat, and video conferencing directly from an iOS device.

**Highlights:** Office extension access anywhere, Schedule conferences, Chat with colleagues, Video calls, QR code setup

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Works great
- 👍 Easy to use
- 👍 Convenient mobile extension
- 👍 Reliable system
- 👍 Powerful features

**What reviewers complain about**

- 🐛 Calls drop/disconnect
- 🐛 Call quality issues
- 🐛 Unreliable notifications
- 🐛 Frequent bugs and crashes
- 🐛 Compatibility issues with iOS updates

**Reported bugs**

- Inability to answer/make calls
- Freezing/crashing during calls
- Missed call notifications not working
- Incompatibility with certain iOS versions
- Issues with call transfer and merging

**Requested features**

- Apple Watch support
- Customizable ringtones
- Do Not Disturb mode
- Call transfer/parking functionality
- Improved voicemail management


## Frequently asked questions

### Is Dialpad free?

Dialpad is free to download, with no in-app purchases.

### Is 3CX free?

3CX is free to download, with no in-app purchases.

### Which has better reviews, Dialpad or 3CX?

Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.5K ratings, while 3CX averages 2.6 from 317 ratings.

### Do Dialpad or 3CX have ads?

Dialpad shows ads; 3CX does not.

### Which is updated more often, Dialpad or 3CX?

Dialpad ships an update fortnightly, and 3CX monthly. Most recently, Dialpad was updated on September 22, 2026 and 3CX on September 22, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*