# Support by Sony vs simplehuman mirror

The clearest difference is rating: Support by Sony at 4.0 against simplehuman mirror's 2.3. Support by Sony also leads on review sentiment (36% vs 5%) and ratings volume (329 vs 76). simplehuman mirror's advantage is iOS requirement (13.0 vs 15.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Support by Sony holds the better App Store score, 4.0 against 2.3. Both are backed by a comparable volume of ratings — 329 and 76 respectively. Written reviews point the same way: 36% of Support by Sony's written reviews are positive against 5% of simplehuman mirror's.

Support by Sony ships an update every 3 months, simplehuman mirror every 6 weeks. The most recent releases landed on November 5, 2026 and November 2, 2026 respectively.

## The numbers

| Metric | Support by Sony | simplehuman mirror |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (329 ratings)](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375/reviews)** | [2.3 (76 ratings)](https://appshunter.io/ios/app/simplehuman-mirror/id1451252054/reviews) |
| Number of ratings | **329** | 76 |
| Positive reviews | **36.0% of reviews** | 5.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 6 weeks** |
| Monetization | Free | Free |
| Size | 14 MB | 53 MB |
| Requires iOS | 15.0 | **13.0** |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Sony Corporation](https://appshunter.io/developer/1315534741) | [simplehuman](https://appshunter.io/developer/943280496) |

## What reviewers say

### Support by Sony

[App page](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375)

Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.

**Highlights:** Find support information for Sony products, Instant notifications for bookmarked products, Software and firmware update alerts, Receive helpful guides, Important news about your products

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications

**What reviewers complain about**

- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality

**Reported bugs**

- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning

**Requested features**

- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app


### simplehuman mirror

[App page](https://appshunter.io/ios/app/simplehuman-mirror/id1451252054)

Control and customize your smart mirror's lighting and audio features. Adjust brightness, set schedules, and access presets for an optimized experience. Connect and manage your device for personalized use.

**Highlights:** Adjust Tru-Lux stay-on time, Access preset light settings, Enable night light feature, Schedule night shift, Register your mirror, Enable Alexa (Hi-Fi only), Adjust audio EQ (Hi-Fi only)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ✨ Easy setup (occasional)
- 💖 Mirror itself is loved

**What reviewers complain about**

- ❌ App connectivity issues
- ❌ Mirror becomes useless without app
- ❌ Long-standing unresolved issues
- ❌ Poor customer support response
- ❌ App updates break functionality

**Reported bugs**

- Internal service error during setup
- Cannot connect mirror to WiFi
- App does not pair with phones
- Mirror won't light up or turns off quickly
- App shows 'not connected to WiFi' despite connection

**Requested features**

- Fix app connectivity issues
- Restore old app features (e.g., longer auto-off times, battery level display)
- Improve customer support responsiveness
- Create a new, functional app
- Allow users to control mirror on-time duration


## Frequently asked questions

### Is Support by Sony free?

Support by Sony is free to download, with no in-app purchases.

### Is simplehuman mirror free?

simplehuman mirror is free to download, with no in-app purchases.

### Which has better reviews, Support by Sony or simplehuman mirror?

Support by Sony is rated higher. Support by Sony averages 4.0 out of 5 from 329 ratings, while simplehuman mirror averages 2.3 from 76 ratings.

### Do Support by Sony or simplehuman mirror have ads?

Neither Support by Sony nor simplehuman mirror shows ads.

### Which is updated more often, Support by Sony or simplehuman mirror?

Support by Sony ships an update every 3 months, and simplehuman mirror every 6 weeks. Most recently, Support by Sony was updated on November 5, 2026 and simplehuman mirror on November 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*